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Anonymous · ‎18-02-2021

For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

TheresaV · ‎22-02-2021

@Anonymous wrote:

@TheresaV Hi, no it's still the same for me, same error - ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.

Oh no Thanks so much for checking for me @Anonymous I will let the team know that it's still not solved! Sorry about that and thanks for your patience!

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Anonymous · ‎22-02-2021

@TheresaV Okay, thanks Theresa

Spoiler

Mi-Amigo · ‎22-02-2021

Thanks @TheresaV

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

TheresaV · ‎22-02-2021

@Mi-Amigo wrote:

Thanks @TheresaV

Been off line and just come back and seen your message. Tried MyO2 still same problem.

Using laptop. Windows 10. Chrome.

No worries at all @Mi-Amigo and thanks for checking for me! It's a very odd one but we are trying our best to find the fault and have this fixed soon!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎22-02-2021

It may also be worth everyone with an issue to clear cache and data from their browsers first, just in case the connection needs refreshing now O2 have made some changes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pennywren · ‎22-02-2021

Hi @TheresaV
Have cleared cache like MI5 suggested and tried to re log in but still unable to access my 02.
Using Samsung galaxy A50 mobile. Used both Chrome and Samsung Internet

TheresaV · ‎22-02-2021

Hi there @Pennywren

Would you mind trying again now with everything @MI5 suggested? The team said it should be fixed now

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Pennywren · ‎22-02-2021

@TheresaV
Works like a charm. Thank you so much for all of your help much appreciated

TheresaV · ‎22-02-2021

Yay, I'm so glad. Thank you @Pennywren and everyone else for your help and patience with this @Anonymous @MI5 @Mi-Amigo @Cleoriff

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Mi-Amigo · ‎22-02-2021

@TheresaV

Did as @MI5 suggested and I`m pleased to say MyO2 is back

Thank you so much @TheresaV for taking this on and persisting in getting us a solution

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

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O2 Website - MY O2 Page Down