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O2 Website - MY O2 Page Down

mm7000gb
Level 14: Rising star 
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For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

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MI5
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As I said..... It's all related.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 41 of 76
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Cleoriff
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@MI5 wrote:
As I said..... It's all related.

Duh, I get that...rofl

*The Game Is On*

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Message 42 of 76
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MI5
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Lots of others reporting issues now too.

I'm keeping @TheresaV busy with tags wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 43 of 76
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Cleoriff
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@MI5 wrote:

Lots of others reporting issues now too.

I'm keeping @TheresaV busy with tags wink


Yes @TheresaV sent a lot of us PM's yesterday. As the problems are different for everyone, I expect the IT folk will be scratching their heads. rofl

*The Game Is On*

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Message 44 of 76
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MI5
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Shouldn't be too difficult to figure out with the right problem solving tools.
Kepner-Tregoe and Ishikawa diagram wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 45 of 76
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TheresaV
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Thanks everyone for giving us details on this issue and sorry this isn't solved yet @Cleoriff @MI5 @Pennywren @mm7000gb @gmarkj 

 

We are still looking into this as it strangely only seems to affect certain accounts but I will keep you updated and hopefully we will have this fixed soon slight_smile

 

(also thanks for the tags @MI5, I don't mind being kept busy wink)

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Message 46 of 76
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MI5
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I can provide 8D problem solving training on a consultancy basis if needed LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 47 of 76
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Mi-Amigo
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I`m using Chrome and had issue yesterday and still got the same problem this morning with same message as @Pennywren and @mm7000gb posted with their screenshots even though I`m on laptop.

Had pm from @TheresaV who has taken details and getting O2 to look into this.

animated-elephant-image-0327


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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
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Message 48 of 76
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TheresaV
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Hello again everyone @mm7000gb @Mi-Amigo @Pennywren @MI5 @Cleoriff 

 

Would you mind trying to log in again? We might have found the solution but want to make sure it works for everyone! Thank you all slight_smile

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Message 49 of 76
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mm7000gb
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@TheresaV Hi, no it's still the same for me, same error -  ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.

Message 50 of 76
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