General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New o2 voicemail

Has anybody else recently had their voicemail "upgraded"? Sounds like a different voice etc but omg what a load of rubbish it is! When you press 5 to radial it saysPlease wait while we connectPlease wait while we connectPlease etcWho on earth thought...

Norton renewal subscription scam

Received a renewal from Norton (supposedly)Dear Norton Customer ( no name)an email saying that my subscription had been cancelled my card wouldn't be used for renewal but I had been chosen for a 1 year free renewal and 2 years subscription...to avail...

Error deleting Private Messages

I'm getting this Error Message when trying to delete Private messagesAn Unexpected Error has occurred.Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5A172392.C...

Apple Watch as a present

Hi,I am looking to purchase an Apple Watch and add it to my existing contract, but gift the watch to my partner so she can use it. She is on o2 as well. Is this possible or will the watch be linked and using my mobile number?

02 selling phone numbers?

I'm already an O2 customer, contract, runs out in July. I ordered a PAYG sim for a smartwatch I have, and within 24 hours I was getting bombarded with calls from the same number. I Googled the number, suspecting it was dodgy and came across this - ht...

Cost of eSim

Hi All I am considering moving over to O2, but just need to check on an eSim option. I have my own Samsung S10+, and also a Samsung Active 2 4G watch. So I will be looking to purchase a Sim Only contract for my phone, and will then require an eSim fo...

unbelievable!

unbelievableI start to write some feedback and even that gives me an error message! I've spent several hours on the website and google trying to find an answer to what should be a relatively simple problem, followed by a visit to the o2 shop who refe...

Re: Leave

O2 have randomly shut down my network, even though I just paid to upgrade and I have been a customer for 10 years. mY NEW DEVISE AND ACCESSORIES ARE DUE TO ARRIVE TOMORROW BUT i WILL NOT BE ACCEPTING THEM AND WILL BE GLAD TO WALK AWAY FROM SUCH AN AP...

O2 definitely selling customer info to 3Rd parties

So, upgraded my sons phone, in my name but every single instance of it online is my sons name, my name connected to that number exists ONLY with O2.Since upgrading 5 days ago, he's had 3 calls from people asking for me about an accident I had recentl...

Customer service is a joke

What a joke customer service is just phoned them someone spoke one little line then stuck the phone on the side soon as i started talking for 4 mins nothing how can anyone talk to them about anything if u get ignored wrong bloody phone ordered so mor...