General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

My Network App

Hi. Does anyone know the email address that I can use to send feedback about the My Network App to please? Thanks.

Confused?

Why is trying to check my balance such a faff? I just want to know how much allowance I have left. If I use the app it only tell me the standard amount And if i use 20202 I then get 4 texts. 1 of 4: O2:2 of 4: O2: You've got 1722.7MB of data from you...

Poor customer service

So it is now nearly 4 weeks that my service at my home address is ****,comes and goes as it feels like it, check on line to see that mast isn’t working properly and being fixed, have contacted customer services via messaging only to be thanked for my...

Premium SMS scam

Bit of a rant incoming... A few days ago after visiting a site on my phone I was confronted with a barrage of pop-up ads which were swiftly closed. I then received the following SMS messages: Sender: ReceiptMessage: FreeMsg: Thank you for subscribing...

Huawei Update??

Hey guys, Does anyone know what is happening with Huawei now that we have passed the August 19th deadline? Are we no longer getting the security patches? Thanks

Poor 4G Service

Hey all. So yes this one has probably been brought up time and again and to be honest I don't expect to get a decent answer because ever provider falls back on the tired old excuses about different factors affecting signal levels, however how about t...

Data charges on iphone

My partner keeps getting her balance reduced by £1 accidentally and wanted to stop this happening despite ALWAYS having the DATA setting OFF.It seems that a second toggle called WIFI ASSIST has a green ON position by software default.SETTINGS/MOBILE ...

o2 Travel notification

Is it possible o2 could actually notify you when you activate o2 travel abroad? For example i was in Albania recently and although i have the Bolt On, ive never used it or knew how it worked. I assumed you had to activate it manually, i didnt know se...

Better deals on other networks

Why is o2 so **** with there upgrade deals, I’ll be finishing my contract in December and going elsewhere

FEEDBACK

I have just spoken to Shamima on your o2 customer service line, she was absolutely fantastic, explained everything so well, checked the information I was previously told was correct (which it wasn't) and made me feel at ease with my issue. Please mak...