General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

That Multiple High 5 in O2 Community Banner

Is it just me or is it not a great thing to have the hands together High 5 pic heading up the O2 community pages ? It could be said well, it's for when all things get back to normal = huh ? ... ... ... things are never going to be back to what we hav...

WhatsApp

Is it impossible to delete contacts from my Whatsapp please ? I have Googled and whatever i found and tried doesnt work

companys within 02

Hi i hope someone can help me . I have had a man calling me from Think-Comms who says i need to sign a new contract for my wifes phone which is 02 and do this on my laptop , i have been trying to get an answer about this problem for 3 days now and go...

Scam message asking to log in to update payment details

I've informed o2 but worthy of a post as the website the text message directs you to is extremely convincing.From number +44 7983 834463I've recieved a text message this morning from a mobile number asking me to log into my account to update my billi...

losss of service for four days

hi folks I'm looking for advice as to any way to get a meaningful response from network services.First thing Wednesday morning both our phones lost service and checking the status with https://status.o2.co.uk/ showed that there were issues with a loc...

Galaxy s21 ultra 'out of stock'

Pre ordered Galaxy S21 suddenly 'out of stock'. Very upset ! Can i cancel & get money back?

S21 Delivery notifications and poor DPD performance

Evening everyone,To say I'm disappointed with the release day is an understatement. I've got 2 phones on order, one being a standard S21 for the missus and the other is the S21 Ultra 512gb which has been delayed due to circumstances outside of o2's c...

02 Internet Signal is shocking

I have been with 02 for many years now. I had always had issues before my current contract and phone but blamed my old phone for these issues. I started a 3 year contract over two years ago and have been less than impressed (whats also dispointing is...

Signal strength

My signal strength is very intermittent. I live in central Southampton and it is often very poor, so much so that I have to make calls using web based apps, rather than my use my phone normally.

O2 phone support: problems connecting to customer service agents

Background: I have been trying unsuccessfully to cancel an upgrade for the past 11 days... I realise that this is not the forum to raise that issue and I'm continuing to try to get through to someone from O2 who can fix the problem. However, are ther...