New contract - appalling service
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2021 15:16
I took out a new contract online yesterday and was advised my phone would be delivered today so I’ve taken the day off work. I’ve called customer services twice today chasing where it is (trying to get through to anyone takes forever!!!!) to be now told 3.15 that it’s not coming as my credit check has been referred?! No notification. No communication. And then told I might get my phone next week. What a complete joke. Really not impressed at all!!! I used to be with O2 years ago and they were great. Regretting taking out this new contract now. Tesco mobile we’re far better.
- 12341 Posts
- 78 Topics
- 3260 Solutions
on 30-11-2021 15:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-11-2021 15:57
You can always cancel, and o2 do reserve right to check and verify all credit applications, but communications would be good in this situation.
Until o2 have completed there checks (which can take upto 7 working days) there isn't a lot you can do...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

