Hi all,
I am quite an active spender with my mobile, my children use it for PlayStation (Charge to Bill) and I make international calls. It seems that there is a cryptic system in place, where it will keep sending SMS alerts about checking your spending on MyO2 - which is great advice in principal, thanks!
However, these appear to be subtle hints that you're about to have your service disconnected with a request for up-front payments in advance of your bill. Since O2 actively facilitate Charge to Spend services, essentially providing credit in advance, there should be a clear indication of what your spending limit is, in terms of maximum out-of-tariff spend, rather than crossing the threshold unexpectedly (since we aren't told what our limit is) and then being disconnected with a demand for a deposit on the balance.
The credit limit of a customer appears to be an internal metric, which is fine, but even clarification beforehand of impending disconnection (should further charges accumulate) would be ideal.
I don't know if there would be legal barriers by providing a credit limit, or better termed a "spend limit" but it is an inconvenience and defeats the purpose of the Bill Me Later' facility. Even if a customer's credit limit has been reached, O2 can and should bar all chargeable activity (while keeping in-bundle allowances active) for a balance deposit. Disconnecting someone's SIM is a massive inconvenience and when the payment request is out of the blue, it may not be achievable on-demand. This is feedback and not a complaint.
Has anyone else had an experience like this and what are your opinions?
