Text from 25353

IWantSunshine · ‎20-05-2022

Are text messages sent from number 25353 legit O2 or phishing? I got a text asking me about my experience with the new O2 app.

Also, could O2 post their official phone and text numbers somewhere, so users could check against that and decide if incoming texts and calls are legit or not.

MI5 · ‎20-05-2022

@IWantSunshine

I had the same survey but from 24141

If unsure just delete, ignore and block the number.

A list of published numbers won't help anyway as spammers can spoof numbers to make the look legit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎20-05-2022

@IWantSunshine

O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

I DO NOT WORK FOR O2

jonsie · ‎20-05-2022

It's not a scam

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS