General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

change account name

It shows on your website that to change the name on the account to ring customers services, when i called them they said this is not possible. I was waiting in the telephone queue for 20 minutes for this information, why is it on the website for me t...

Apple Watch code 14

Had to factory reset my phone, so I had to reset and pair my watch.. when I went to connect my watch to mobile network it said to phone 202 and say code 14… did this, but all the person on the other end pointed me to appple support page.. any help wo...

Fraud team have kept my number in Limbo

After porting to O2 the fraud team have decided to cancel my account. I was not notified of this. I had to contact customer service to find out. I went in to visit a store and show ID to prove it is not Fraud! What more do you want! Now I begin the w...

I've been charged already but don't even have a SIM card yet - and other woes

I moved to Lebara from grossly overpriced Vodafone but discovered I can't have a Lebara e-sim in the UK, so I decided to move to O2 as also offering a good, if more expensive, roaming package, as well as an sim which I need. The new SIM card didn't a...

O2 360 and switchup

Hi guys im sure this has been asked already but I can’t seem to locate anything using the search. Went into one of my local o2 stores 6 weeks ago to perform a switchup only to be told I’m on 360. They stated couldn’t access my account for now and to ...

The worst service provider on earth!!

Absolutely shocking customer support. Over 6 calls now and still no resolution. Each call lasting an average 40 mins at a time!! That's almost a full days work!! I'm changing providers!! Cannot be asked to carry on with this incompetence!!

Lyca leave O2.

Wonder if this will be smoother that that we have seen with Virgin? https://www.ispreview.co.uk/index.php/2023/06/confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno.html

Poor signal

Why does our o2 signal fail. Sometimes no signal and can't make or receive calls. Inside house and out side back and front. Four different Device's so an o2 problem. I've signed up on a 12month contract to receive mobile signals . What can o2 do befo...

Signal

Ever since I swapped of to O2 from virgin my signal and mobile WiFi is very slow I lose bars on my phone and every time I do a service check it says all is ok or it say your phone could be at fault just an excuse to get more money so as soon as my co...

internet

I am growing rapidly tired of your internet service or should that be the lack of it, for a few days now you keep texting me that you are trying to solve the issue but you fail to do so, what exactly am I paying for here?