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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4004 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13281 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13599 Views
  • 89 replies
  • 0 kudos

Recontracted without permission

Recently I had asked o2 via webchat to change my number as I was receiving far too many spam calls. I had also asked for a replacement SIM card at the same time as my phone had went in for repairs and I was using a replacement aswell I originally too...

Anonymous by Not applicable
  • 1866 Views
  • 20 replies
  • 0 kudos

Refund

I've been waiting on a refund for around 2 months now. About three times I've gone in a circle where I'm told it will be 5 days or escalated to 3 days if it goes to complaints and someone will personally ensure it's completed and will keep in touch. ...

Anonymous by Not applicable
  • 1525 Views
  • 14 replies
  • 0 kudos

Emails

Can anyone find or know of an email address for o2

Anonymous by Not applicable
  • 783 Views
  • 3 replies
  • 0 kudos

MMS charges

iPhone 6Thought I'd pass on this bit of info which no doubt is already on the forums somewhere.I was recently charged over £4 for picture messages that I thought I didn't send. However it turns out that I had the " subject field" turned on in setting...

Anonymous by Not applicable
  • 1416 Views
  • 3 replies
  • 1 kudos

Has anyone used 2020 service?

I’ve just tried the new 2020 service from O2 and I’m really impressed.Texted MyO2 to 2020 and was sent a text back with a link that let me look at all my account info on my phone – I was able to check all my account stuff but also had loads more bill...

Anonymous by Not applicable
  • 12480 Views
  • 3 replies
  • 0 kudos

Identity theft at record levels!

Hey guys, I was reading this article on the massive increase in identity theft over the past few years. According to the director of Cifas, which is a non-profit fraud prevention service based in the UK, "identities being stolen at a rate of almost 5...

Identity-Theft.jpg
Martin-O2 by Community Manager
  • 1767 Views
  • 9 replies
  • 1 kudos

4G in Crewe, Cheshire

4G around Crewe, Cheshire is an absolute joke. The O2 mast is only up the road but I don’t get anything over 5Mbps download. What are O2 doing to the network for it to be this slow. Speeds on 3G around the same speed it’s a joke.

McGrath1982 by Level 2: Apprentice
  • 1623 Views
  • 13 replies
  • 0 kudos

Need help and advice

Upgraded yesterday a Samsung galaxy s8 plus yesterday by phoning o2.I was offered a really good deal.or so I thought.collected it at a local store and everything was fine.Or so I thought.I never got any info about the contract,so I called o2 customer...