Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4137 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14100 Views
  • 89 replies
  • 0 kudos

O2 Dongle webpages

I recently took out an O2 Dongle contract on top of my existing Mobile phone contract as I am using my laptop away from home a lot. (I do not have any form of Smart phone and do not use the internet through my mobile.) Two frustrations: 1. Whenever I...

PaddyB24 by Level 1: Joiner
  • 1622 Views
  • 7 replies
  • 2 kudos

Mobile Diconnected

I recently went from doing temp work to going into full time employment which meant there would be a period of time when I would not be paid. I went onto O2 chat a month ago and changed the payment date I have a copy of the chat. I recently started t...

Anonymous by Not applicable
  • 995 Views
  • 5 replies
  • 0 kudos

Vodafone Voxi Youth

Voda have launched a new SIMO for those aged 25 and under called the Voxi Youth and this basicly give all those under that age no data usage for social media, The Voxi Sim available from September 8, lets customers use social and chat apps (Facebook,...

Anonymous by Not applicable
  • 1501 Views
  • 2 replies
  • 0 kudos

The Official Live Chat Feedback thread

Hi guys, Many of you have no doubt used the O2’s ‘chat’ service from time to time for all kinds of support queries. We also held a Virtual Interview recently with Richard Clarke, our Head of our Digital Service, where he answered some great questions...

Toby by Former Staff
  • 29326 Views
  • 462 replies
  • 0 kudos

Poor service

Is it just me or is O2 going down hill ? We have just returned from Spain where any thing other than a 4'bar' reception is unacceptable. At my house in West Sussex I am luck to get 1'bar'. Why is this ? To compound the poor service I contacted MyO2 v...

Anonymous by Not applicable
  • 829 Views
  • 2 replies
  • 0 kudos

o2 network getting worse not getting better

So recent trips in teh UK has shown o2 to be lagging and behind the times! 1) at a holiday park in Norfolk, for 3 days no signal my partners phone 3 worked fine, had to tether off her phone so I could use wifi calling to make calls and send texts! sh...

Anonymous by Not applicable
  • 3250 Views
  • 17 replies
  • 1 kudos

Notice of disconnection?

I received a notice of disconnection in the post implying I owed o2 money which has been escalated to a debt recovery company.Having only been a pay & go o2 customer as a teen buying top up cards as I needed them. The debt has apparently been accrued...

Anonymous by Not applicable
  • 1343 Views
  • 5 replies
  • 1 kudos

Disappointing promises

Dear O2,This will be the fourth time I am contacting your team. I am utterly disappointed and to think that I have left really positive comments on this thread before this. I have cancelled my monthly contract within the allowed 14 days in July. I ag...

Anonymous by Not applicable
  • 927 Views
  • 4 replies
  • 0 kudos

Roaming in Europe???

Could someone explain how roaming in "Europe" includes Guadeloupe, Martinique, Mayotte, Reunion, Saint Barthelemy and Saint Martin (last time I checked they were all very Carribean and far from Europe) yet Turkey will cost £3.99 per DAY???Don't you l...

Anonymous by Not applicable
  • 1163 Views
  • 4 replies
  • 0 kudos