O2 Repair Tracker

[Curr946]

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

[viridis]

Wouldn't know, I avoid O2 repairs like the plague.
Pretty soon there's a good chance you'll see why.

[Curr946]

That bad....

[Cleoriff]

If you follow advice on this link you should be able to track the repair. As it's the Christmas period they are probably a little behind with updating...http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[MI5]

Not until you receive the email from Anovo to confirm it's been received and booked in......

[Cleoriff]

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@MI5 wrote:
Not until you receive the email from Anovo to confirm it's been received and booked in......

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Yes....which is why I thought it would be a bit slow over Christmas to update...

[MI5]

It would also depend when the store sent it - I think they only post once a week.....

[Anonymous]

Sometimes the tracker doesnt actually work. Your better off sending the phone to the manufacturer

[Anonymous]

My smartphone was sent away for repair from my local O2 store at the beginnibg of December and was back repaired within 5 days. I tried every day it was away to check the progress of the repair online but got the same message as you, no repair exists. I received an email from O2 repairs to let me know when it was back at the O2 store for collection.

[Curr946]

On second thoughts I wish I had, but as the phone was only 4/5 weeks old assumed o2 would just swap it over in store. The manager was nice and told me it would likely be a new phone but he couldn't authorise as outside the 14 day cooling off period.

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@Anonymous wrote:

Sometimes the tracker doesnt actually work. Your better off sending the phone to the manufacturer

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