Solved: O2 Repair Tracker - Page 2

Curr946 · ‎29-12-2015

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎29-12-2015

@Curr946 wrote:

The manager was nice and told me it would likely be a new phone but he couldn't authorise as outside the 14 day cooling off period.

He lied - It's 30 days !

http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

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Curr946 · ‎29-12-2015

either way, I was just out of time. If only the gremlins had got into the S6 a week before lol.. or better still not at all.

Wife pulling her hair out at having to use my old 930, lucky I hadn't traded it in yet.

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎31-12-2015

Well, the phone was back before it was even added to the tracker... odd.

Just want to say that it was quick on being returned and had zero issues with the repair process.

Guess I am just lucky... given everyones feedback.

Current Phone: Sony Xperia XZ Premium

viridis · ‎31-12-2015

Yeah, a firmware flash is quick.
I'd keep your eye out for repeat problems.

Curr946 · ‎31-12-2015

Its a new handset, IMEI changed.

Current Phone: Sony Xperia XZ Premium

viridis · ‎31-12-2015

Oooh, refurbished?

Curr946 · ‎31-12-2015

I assume so, but came with with all the plastic bags and so forth.

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎31-12-2015

looks like new though

Current Phone: Sony Xperia XZ Premium