We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.
My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.
Today I needed to ring 202 to change to a 12 month sim only tariff. I was quite apprehensive having heard so many horror stories on here about long waits, calls being cut off etc....
I phoned at 8.40 am. After a few seconds I was connected and prepared myself for the long wait.
What a surprise.
Within a minute i was put through to a lovely advisor (Marie) who dealt with my request in a helpful professional manner. She was an absolute joy to talk to. I was told my new tariff changeover would take place within 24 hrs
Text has already been received to confirm it has now changed.
Total time on the phone 10 minutes
Well done O2. Thanks to Marie (based in Rotherham call centre) It was a real pleasure talking to you
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