General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Waiting to get throw customer service

Been waiting to get in touch with customer service been on hold for more then 50min and no answer will this be standard with O2 now

O2 are horrendous

Having been a O2 customer for over four years and never once missing a payment I canceled my contract to move with Vodafone when I cancelled the contract I called O2 and let me tell you even trying to speak with someone on the phone took a very very ...

Resolved! o2 Chat

Hi O2 I am trying to contact you via your online chat. It doesnt seem to be working?

Resolved! Pay monthly or pay as u go

I want to find out what other people think, if you keep going over on your monthly contract for example phoning 0800 numbers when others numbers not available ect would pay as u go be better? What do you all think? As I love iPhones I would have to s...

Resolved! Wifi abroad

We are going to majorca next weekend and hotel rooms do not have free wifi. Would like any info if I can pay for wifi through 02 on my phone but link it to my iPad too?

ON HOLD FOR 1HR40MINS AND HUNG UP GIVING UP

It's my third day of trying to get through to them.Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!! I'll just cancel my direct debit as my phone b...

Resolved! Another dead link in My O2 page

When I go to My O2 and selct my device to be able to check my account there is a section headed Device Plan and it contains a link Make a Payment, which I assume is to facilitate a monthly payment or indeed to pay off the outstanding balance owing in...

Renewed my O2 contract............

Hi all. I'm a new addition to the forum, just wanted someone elses opinion really. I'm at the end of my contract within the next 2 weeks. Ive been a loyal customer of o2's since the old bt cellnet days. As im in the retail sector and deal with "custo...

Resolved! 4g in my area

I just received this sms from o2 this morning. Which begs the question, is it fish fingers and custard for dinner tonifht again?But to be serious has anyone else in the fife area received this text?

Resolved! O2 logging out

Is it just me or does O2 log you out when you go from the O2 Community to My O2 and vice versa? It happens on my computer (IE) and my iPad. I tend to only use the O2 Community on my iPhone and the My O2 app instead of the website.