General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Coverage in Scotland

Hi,Tried various methods to highlight this with the company and no one seems overly bothered apart from the usual "we're doing everything we can" company line. In short the coverage of 3G, and to be fair even basic gprs, is awful. I work as a tour gu...

Resolved! O2 store - unlock

Hi. I have just bought a Motorola from O2 store in Southampton and the sales guy there told me that unlocking the phone is very easy by filling a form online but I got a message now saying that it will take 28 days. So I called the customer service a...

Resolved! Poor reception in Burley in Wharfedale and Ilkley LS29

Am I the only person who is royally ticked off with the poor reception in this area? If I read one more time that this is due to high demand in the area I shall scream!! If the mast can't cope in such a highly populated area install a more powerful o...

Resolved! Email not working

Is any one else having problems accessing their email account as and from yesterday,my phone tells me to look at settings but I have changed nothing

Resolved! bad signal

i have a bad signal here in silsden it's only says G on my phone(samsung galaxy s4),i change my network to 02 because i thought i will have a better signal but i was wrong,been to 02 shops but they always say wait for 2 weeks,it's nearly a year now a...

02 Mobile Broadband Dongle.

I keep trying to connect and it connects and disconnects seconds later. Anyone have any idea why this keeps happening?

Resolved! Duplicate SMS messages

Since the upgrade to Android 4.4.2 on my Sony Xperia Z I've been getting multiple SMS replies (the same message) - the best yet is 5, anyone else having this or does anyone know how I can stop it (I'm assured that the messages have only been sent onc...

Coverage in AL4 is pants. I don't think O2 cares anymore.

Every since the high winds in late December we have had bad coverage. I have a personal phone (iphone 5) and business phone (blackberry) and my Girlfriend has a Nokia. I can even walk to the shop where the mast is and the coverage is pants. Live resu...

Resolved! Texts won't send

Hi, my phone was sending messages but then they just stopped sending I have unlimited texts, I've restarted it and I've cleaned the simAny help would be appreciated

Resolved! No service yet again

O2 say they fixed the problem 24 hours later the mast goes down again .... 2 years this has been going on for .... Why won't O2 kick the issue once and for all ... With all the money they say they invest .... Well not here they don't