General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 shop in leicester

Hi,I just wanted to make quick complaint about O2 shop in Leicester 37 GALLOWTREE GATE, LEICESTERSHIRE, LE1 5AD LEICESTER, Tel: 0116 253 6988In this year I needed their help already 2 times, but it seems, that people in this shop dont know anything. ...

plaudits for good customer sevice

As a geriatric technophobe with a quite complicated problem regarding my account and log on issues, I feel I must congratulate "O2" on their customer service. My problems were dealt with and solved by Shahid who took an immense amount of time with an...

Resolved! 88688 scam from sonxxie

I SENT A MESSAGE TO 88688 THINKING IT WAS FREE,WITHIN SECONDS £6 WAS TAKEN FROM MY PHONE BEFORE I MANAGED TO STOP IT.WHAT A SCAM!

Spam emails O2 not able to filter or block.

Recently I started to get spam emails from a variety of sources but they all point me to the same address http://y.ahoo.it referenced in the body of the email.As the from: and subject: differ each time it is impossible to use the O2 webmail filter to...

Disappointed with upgrade offers

Just coming to an end of my 24 month contract and looked at upgrading my phone, I thought I would do it through my O2 and get the best deal to stay with O2 sort of a loyalty bonus if you call it that. Well I'm disappointed to say the least Carphone w...

Have there been mass redundancies at O2?

Been trying to get through for 2 days, on hold on the phone and no response from 'online chat'. Don't usually have this much of a problem.

Resolved! usb port

could anybody tell me what the usb port on the wireless box 5 is really used for ? please

joining 02 broadband is a nightmare,anyone else had trouble??

I have had an o2 phone on contract for a while...no problems. but after being miss led by adverts in the press and sales people of o2 i'm very angry. i paid fifty pounds in the o2 shop in winchester and took home a box ..the sales assistant assured m...

Resolved! Phone upgrade

My partner has terminal cancer and wants to change his phone how would I cancel his contract when he dies or would I have to wait for it to end hope this doesn't sound stupid

Resolved! Loss of O2 mobile reception in Brighton

I have been unable to connect to O2 mobile phone where I live in Brighton for about a week. I need the connection for my work. Two days ago I went to the O2 shop who said they only knew about the disruption when O2 customers came in to complain. O2 e...