Not receiving otp codes

[malx]

Hello all,

I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes.

Tried resetting all settings and following the guides, but its not working.

how do I escalate this to an O2 specialist please?

Thanks

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@malx 

You say that you have followed the guides. Have you seen Guide: Text Message Tips (not sent or received) ?

Any help in there ? 

[Enlli]

Have you recently ported the number in from another network? It has been known on a number of occasions that the files for OTP have not been ported across.

[malx]

Hi, thanks I will try

[malx]

I posted a few months ago but only recently starting using otp. Will speak to o2, but not optimistic as technical support has not been great in the past. 

[Oxonian]

@malx 

You are welcome - good luck !