General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Costumer service at kingston bental shop

I had an issue with my account which consisted that one of the emplyees logged my gmail with a password in the o2 app that I didn’t know, so after i had my sim card and I wanted to change my password I couldn’t do it, and only costumer service would ...

Virgin Media O2 Customers Get Early Access to TEKKEN 8 Closed Beta Codes

This does not appeal to me, but it is an opportunity which some O2 customers might decide to take advantage of :- Virgin Media O2 Customers Get Early Access to TEKKEN 8 Closed Beta Codes - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/10/vir...

Using my phone in the USA

I am currently on a monthly rolling plan, what charges will I incur when using my phone in the USA and what bolt on could I purchase? Thanks

O2 Fraud Department Diabolical

I have never had an O2 account and a fraudster took out two contracts in my name. The thing is, I had reported it to Action Fraud, and gave O2 both Action fraud numbers for both fraudulent O2 accounts taken out in my name, Equifax has also contacted ...

Using data in canada

Can i use my data in canada?

Mistakes in O2 emails, non secure domains links, dead links and order tracking not working!

Hi all, I've just slid over to O2 recently.I've noticed some basic issues and mistakes so just mentioning here so they maybe can be picked up and addressed. Not urgent, I don't need support on this. O2 emails:There are some mistakes.The "Get Ready. Y...

Trouble cancelling contract

Hi there, I'm not very happy.I've spoken to 2 people, last hung up on me, neither understood what I was trying to accomplish. I tried calling a 3rd time and the call was terminated when I got to 2 in the queue.I'm with Virgin and get my O2 sim via th...

Want my PAC Number

My wife wants to go back to EE and maintain her number - we would like to keep the O2 account open (It's part of the Virgin Media deal we got) - so I would like a new O2 Number and a PAC number so she can move to EE.

Another fraud and no contact from the fraud team now impacting credit rating

I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I ...

EU DATA

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99 My download speed is consistently >100Mbps By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps