Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 99 replies
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O2 failure to get the handset delivered

Wow!!o2 are not interested in the fact that DPD have failed to deliver my handset for a week now! They will be when I cancel my DD as I wont pay for what I don't have.I have wasted hours on O2 chat and holding waiting to speak to dpd, I will now be r...

garybb by Level 1: Joiner
  • 3 replies
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VoWiFi on the Huawei P20

So I have just bought a new P20 on O2 after explicitly asking Carphone Warehouse whether VoWiFi is supported. (I know it is as my wife has exactly the same handset model but on EE) CPW stated that " yes it is supported".I activate VoWiFi and VoLTE on...

SJG007 by Level 1: Joiner
  • 6 replies
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02 you are a shambles and a disgrace

I know this message on this forum is pointless however I just want to say, o2 your customer service is pathetic.I am still waiting on my 'free samsung tablet' I was promised when I ordered my Samsung phone on 1st June. I have followed your complaints...


If anyone is planning to ask O2 to unlock a mobilebe aware that I have just been told it will take 7-12 days. I was previously told 72 hours when I first raised the request then 7 days. Each customer agent has a different answer. Now without access t...

EH17 by Level 1: Joiner
  • 2 replies
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Very poor line quality in HA1

Hi there, In the past few weeks, myself and my wife having been increasing problems with our connection.It gets to the point where we have no connection within our home, though we aren't aware of any changes, even outside in the town centre of Harrow...

rjhempel by Level 1: Joiner
  • 2 replies
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O2 and backward approach to mobile data roaming

Nearly made an expensive mistake this afternoon.Popped into an O2 store to upgrade to a new iPad ( I’m still on the iPad 4, on Theee, which has served me well over the last 5 years but is just too slow now and stuck on iOS 10)Anyway just before we go...

NetworkNorm by Level 2: Apprentice
  • 16 replies
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No text confirmation of top up on PAYG

I topped up as usuall my PAYG account yesterday at my local PO with £10 as usual and usually within an hour or almost immediately get a text message confirming that transaction, however yesterday I didn't get one, which was unusual but doesn't worry ...

HHGTTG by Level 3: Thinker
  • 3 replies
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8k xuhd tv

Ok I've seen these things pop up in adverts recently. I was wondering how far companies like samsung will go.Will the advent of 80"+ displays eventually become a more financially friendly alternative to going to the cinema. And will eastenders will h...

anticpated by Level 30: Meditator
  • 14 replies
  • 0 kudos