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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 1249 Views
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 5424 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17737 Views
  • 99 replies
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Data Usage

Recently I’ve noticed, since the O2 has introduced new plans for iPhones Xs, my free data are going very fast - from 05/10 to 12/10 I’ve spent 20GB according myO2. My weekly average usage before introducing new plans was 6GB. I have not changed my da...

zimaprim by Level 1: Joiner
  • 1519 Views
  • 4 replies
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Trying so hard to get a deal !!!!

Hi I’m trying hard to get a deal on a sim only 30 day contract ! Been with o2 for I think 15 years ! I would like to stay with them however they are just not competitive now ! Managed to get them down to £11 for 2GB unlimited mins and texts - Plusnet...

Blancey by Level 2: Apprentice
  • 2155 Views
  • 9 replies
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O2 Upgrade Portal down

I have spent the last 2 hours trying to renew my contract via the mobile Iphone app and via an internet browser. Every time I get to the part of confiming the tarriff I get a "503 Service Temporarily Unavailable". I have also went down to my local o2...

Pwacman by Level 1: Joiner
  • 2085 Views
  • 8 replies
  • 0 kudos

Annoyed

Hi there everyone. I am a O2 refresh customer. I took out this refresh contract in September 2017. I upgraded recently via refresh and recieved my confirmation email, the T and C's and collection code. It was a click and collect order so I went into ...

Amin by Level 1: Joiner
  • 3886 Views
  • 12 replies
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No signal

Signal dropping to emergency calls numerous of occasions recently understand updates have to be done and matinence however can this not been done over night to stop effecting peoples lines for work!

Signal by Level 1: Joiner
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  • 2 replies
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masts broken

Hi All - my friend is having a major issue with three masts still down in Putney / Roehampton / Barnes and mortlake area. He uses his phone for work and cannot get a service of any quality. He joined 02 in June...how can he get out of his contract as...

KL by Level 1: Joiner
  • 2491 Views
  • 11 replies
  • 0 kudos

O2 failure to get the handset delivered

Wow!!o2 are not interested in the fact that DPD have failed to deliver my handset for a week now! They will be when I cancel my DD as I wont pay for what I don't have.I have wasted hours on O2 chat and holding waiting to speak to dpd, I will now be r...

garybb by Level 1: Joiner
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  • 3 replies
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VoWiFi on the Huawei P20

So I have just bought a new P20 on O2 after explicitly asking Carphone Warehouse whether VoWiFi is supported. (I know it is as my wife has exactly the same handset model but on EE) CPW stated that " yes it is supported".I activate VoWiFi and VoLTE on...

SJG007 by Level 1: Joiner
  • 2162 Views
  • 6 replies
  • 0 kudos