General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Virgin transfer to O2 - Things I have learned

I have been going through the transfer process for about 10 days now and it is just about finished. During that time there are a few things that have happened to me that could be useful to know for people about to go through it. Suffice it to say tha...

Wortst service in the world from 02

Phoned 02 three times last night to turn off the messaging part so that I can talk to my 94 year old mother in Hospital. If you dies before I talk to her , I will blame 02. I have two accounts with 02 and just transferred from Virgin we I never had t...

Does O2 lie and cheat?

Twice, Customer Service promised me to refund the wrongly charged fee (195 Pounds). Unfortunately, despite the assurances, the money did not reach my account. Should they be punished for deceiving people? How to make them do it?

Account

Being threatened with debt collectors when you have paid your bill ….what an absolute joke

No Internet

Are virgin mobile customers who have been moved to 02 having Internet problems

Poor mobile signal

HiWaiting for o2 guru to contact me re lack of signal. Just recently moved to o2 but despite checking prior to move that signal would be ok, it is anything but.

Last warning, 02 Staff have to monitor this community by LAW. Do your Jobs.

I Have tryed to pay my outstanding bill 5 times. 02 India call center keeps telling my my final bill letter is not due yet.I have had 2 Final Letters and Threating Default Sums/Notice of Enforcment Letter thats shows a remainer of £24 to be paided by...

x2 numbers on one phone?

wanted to talk to a human not post on chat board so question removed.

Arieal the buisness part

I recently poached by this company from o2 because they wanted me.to pay less money I agreed and now found it to be biggest mistake ever made the company leave you you with no legal rights whatsoever ever its really a bad company to be with after 1 w...

Missing phone

I started a new contract at the start of June with an Iphone 14 which never arrived as the courier lost it. Within my cooling off period I attempted to cancel the entire contract however, 2 months down the line and 2 bills in it is still not cancelle...