This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No service.

CourtneyMul970
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎26-11-2023 21:11

‎26-11-2023 21:11

Hi. I’m wondering if anyone can help me. My phone started to say that I had no SIM card. So I ordered a replacement one as this one is damaged. I haven’t received my new SIM card yet. However 24 hours after ordering a replacement my phone has now been switched to “no service” I cannot ring O2 because of this. I was on the live chat and they told me the reason my phone is saying no service is because my account has been terminated? Can anyone tell me why this is? I have always paid my monthly bill. So I’m not quite sure why after me ordering a replacement SIM it says no service and my account is now terminated? Any help is appreciated thank you! 

Message 1 of 6
916 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151145 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

‎26-11-2023 21:17

‎26-11-2023 21:17

@CourtneyMul970 

Your old sim is switched off when a new one is ordered, which will arrive activated.

I can only assume live chat person was confused.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
910 Views

madasaf1sh
Level 78: King of Kings
  • 11957 Posts
  • 66 Topics
  • 3218 Solutions
Registered:

‎26-11-2023 21:18

‎26-11-2023 21:18

@CourtneyMul970 

 

O2's stupid system of cutting off sim cards when a replacement is ordered, I understand the rationale is to prevent fraud, but is idiotic,, 

 

You will need to call o2 tomorrow on 0800 902 0217 from Skype ( Guide: A Guide to Skype  ) or another phone as Live chat talk poop a lot of the time..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 6
909 Views

CourtneyMul970
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎26-11-2023 21:23

‎26-11-2023 21:23

Thank you!! 

Message 4 of 6
906 Views
0 Kudos

CourtneyMul970
Level 1: Joiner
In response to madasaf1sh
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎26-11-2023 21:23

‎26-11-2023 21:23

Thank you so much x

Message 5 of 6
906 Views
0 Kudos

MI5
Level 94: Supreme
  • 151145 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

‎26-11-2023 21:26

‎26-11-2023 21:26

You're welcome @CourtneyMul970 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
900 Views
0 Kudos
Top Kudoed Authors
View all
Top