Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


My phone isn't working properly. I am at work and not connected to WIFI but usually this doesn't cause an issue. Can you see if there is any problem? Thanks

K1m by Level 1: Joiner
  • 2 replies
  • 0 kudos

problem with call after top up

hey . I changed my tariff yesterday on International tarif . Today I realised that I cant use data and make call or send messages . When I want to do that I get info that this acction will be done after end of service ? I dont understand why I cant m...

arekpilis by Level 1: Joiner
  • 2 replies
  • 0 kudos

Order Placed - No Phone

Good Evening All So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me...

Android by Level 1: Joiner
  • 12 replies
  • 0 kudos

Network down

Are we going to get some sort of compensation for the lack of 4g but more importantly signal too?

Bb by Level 1: Joiner
  • 6 replies
  • 0 kudos

Outage. Texts will not send though I can receive them.

Still cannot send texts this a.m. even though your supposed live tracker says that service has been restored to my postcode area. Cannot contact you by phone(swamped, I think.) and obviously not by text. Get it sorted please. Am with Tesco mobile . N...

JohnTM by Level 1: Joiner
  • 2 replies
  • 0 kudos


Will O2 customers be automatically compensated for the fact they were unable to make any calls, texts or use the internet without WiFi for the entirety of yesterday or do we have to apply for this? If we have to apply how do we do so?

BT1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Money Back

Do we qualify for money off our bill as yesterday was a shambles?

AndyW by Level 1: Joiner
  • 2 replies
  • 0 kudos

No network

Isn't there any way that any of us can get some compensation I am currently using Giffgaff which belongs to 02 the same network