General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone calls when contract due renewal

Why is it I get loads of phone calls from companies trying to sell me a new plan around the time my old plan is due for renewal. How do companies outside of O2 know about my business with O2?I have already renewed my contract, but am getting sometime...

Digital Criminals

I am with virgin and they decided to partner with O2 my virgin bill is paid in full just like before no discount or split bill and now O2 cut my service saying I owe them money... Last year I went to the O2 shop and I wanted a unlimited chip for a mo...

VAS change

I had a spam call recenlty, which I terminated, then I had a text message from O2 confirming my order had gone through. Then another confirming you'd added my out-of-bundle charges reduction. Tried three times to get through on 202, but got cut off e...

Diabolical Service

I joined O2 in July and have spent many hours trying to get a problem fixed without success. Every customer service agent I’ve spoken to (at least 6) has promised to text or call me back or get their manager to call. In two months not one person or m...

Final bill saga solved

A summary:I ported my number to an alternative provider 31st Aug 2023 using PAC code. This automatically closes O2 account. O2 website states that a Final bill will be issued within 14 days and any refund automatically given.O2 website states that yo...

NO mobile network Coverage in North Wales for 4 days!

I'm infuriated. Have spent the week getting lost in between minutes of coverage here and there. I'm on holiday but also checking on my business at home. No maps, no finding dog-friendly walks or restaurants, nothing. Snowdonia, Menai Bridge, Rhosneig...

Complaints service shocking

I have been trying to get a complaint resolved for nearly 1 month now and I am just not being listened to! I was refused switch up in two stores due to 'damage' (three small scratches due to wear and tear) and store staff were awful to me and custome...

Anger

I traded my phone in for and agreed price and everything was wiped off. I have since been told that they have found some damage on the phone and only give me half they offered. I asked for the phone back with all the apps and data that they wiped res...

My bill

1) How do I check my bill? 2) I would like to review my package. Is there someone I can contact? 3) Why isn't this site more user-friendly?

Terrible service

Worst service I've ever come across staff in call centre don't know a thing and can't understand you and are completely useless and when they don't know how to deal with your query they just hang up on you. Website takes you in circles and just has a...