Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42577 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34583 Views
  • 45 replies
  • 6 kudos

Transferring to o2

I've been trying to transfer a number of lines to o2 from ee - I've managed to transfer 2, but when I've tried to transfer the 3rd one over it gives an error message of "you have to many lines" - whether its online or via the telesales team, the same...

Dan-16 by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

£807 bill for one day in America

Hi i am just back from a week in New York. i got a bill for £807, instead of the usual £10 a month. I did receive a text from 02 saying that whilst in America it was £6 a day, i received this on the first day via text. I tried live chat but they woul...

casp21 by Level 1: Joiner
  • 1181 Views
  • 5 replies
  • 0 kudos

Is noreply@service-email-o2.co.uk a legitimate email address?

Just got off the phone discussing a fraudulent account. I get an email confirming 02 have recieved the fraud report that goes straight to my spam folder. Naturally I'm a high alert at the moment, can anyone confirm if this email is genuine? Online ve...

mu4 by Level 1: Joiner
  • 4826 Views
  • 2 replies
  • 0 kudos

Possible new scam

Morning all. Thought I would post this as it's a new one (to me) and seems an escalation to the lengths that scammers are going to steal our details. This was posted on the Book of Face, so it's accuracy is up for debate but rather waste some time po...

gmarkj by Level 66: Unequalled
  • 2951 Views
  • 3 replies
  • 4 kudos

Network in the red on the My network app.

Does anyone know at o2 know when will o2 short out there network as everywhere I have been recently the network has been in the red on the My network app when it use to be in the green as in the passed it's been in red but it has not been long for it...

Luke30 by Level 7: Part Timer
  • 1408 Views
  • 3 replies
  • 0 kudos

Increase monthly charge without customer approved

I phoned in April 2023 to ask the team to check my bills, because of that the price rises to £65 from £55 WITHOUT MY APPROVAL. My contact 24 months end in October 2023. I was told to pay off £196.50 for my device so they can change my tariff to sim o...

Chen by Level 1: Joiner
  • 1234 Views
  • 3 replies
  • 1 kudos

No signal

Terrible network - Can't get signal especially in the area I work in and when you click on network status the phone mast has not been fixed I'm sure the engineers are still socially distancing from it. Horrendous service, basically paying monthly to ...

kelz by Level 1: Joiner
  • 632 Views
  • 1 replies
  • 0 kudos