No answer to calls by CS, no live chat. Give me an "End Contract Button"

on 30-09-2015 18:17
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on 30-09-2015 18:17
Get someone to answer the phone would be good. Sean Bean keeps disconnecting me. Live chat is always "Busy" so that is no good. I can't do what I want online, which is to leave and get a PAC. All I want is a button to click to say I have given notice. Well it is 3 days now so I had better only need to give 27 days notice.
Service here is awful.
Can't even use qick post, Says "Loading" at top of broswer, but never does anything, jus goes from awful to diabolical.
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on 30-09-2015 20:19
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on 30-09-2015 20:19
@Anonymous wrote:Live chat not working. Hanging on the phone for hours. No way to cancel on line. Dreadful service. I'm off to EE
I suggest you persevere with the cancellation first or else you will be paying for 2 accounts.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 30-09-2015 18:22
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on 30-09-2015 18:22
You will need to persevere by calling 202 then your PAC will generate your final bill. Leave your direct debit in place until you are sure everything is clear
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on 30-09-2015 18:23
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on 30-09-2015 18:23
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 30-09-2015 18:59
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on 30-09-2015 18:59
Exactly the same for me. I just want a PAC. Hold on phone ssytem forever. They now have anan access charge as well as 13p a minute. What is this charge?
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on 30-09-2015 19:03
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on 30-09-2015 19:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-09-2015 19:17
What the hell is going on with O2? Do you have staff shortages in your contact centre or something? You NEVER answer your phones promptly or have agents for live chat? Seriously O2, this is getting beyond a joke now!
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on 30-09-2015 19:29
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on 30-09-2015 19:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-09-2015 19:34
I used the Customer complaints chat and got answered, mind you it has taken Aakash 1 hr 5 mins to get me the code. ludicrous

on 30-09-2015 20:14
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on 30-09-2015 20:14
Live chat not working. Hanging on the phone for hours. No way to cancel on line. Dreadful service. I'm off to EE
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on 30-09-2015 20:19
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on 30-09-2015 20:19
@Anonymous wrote:Live chat not working. Hanging on the phone for hours. No way to cancel on line. Dreadful service. I'm off to EE
I suggest you persevere with the cancellation first or else you will be paying for 2 accounts.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

