Solved: Network Issues in Wye Valley

Anonymous · ‎26-09-2015

Has anyone any idea what is going on with O2 network in the lower Wye Valley area. Since Wednesday this week there has been no signal. I check the O2 network status and it has been saying there is a mast not working. OK that explains why there is no signal but gives no indication of when they might get it fixed.

I am not able to speak to anyone because Live Chat never has an agent available and customer service line has at least a 30 minute wait.

Bambino · ‎26-09-2015

O2 do not give time frames for mast repairs. If it's saying there's a mast down, they're aware of it, and it will be repaired eventually. Not much help for you, I know, but it will be fixed.

I DO NOT WORK FOR O2

Bambino · ‎26-09-2015

O2 do not give time frames for mast repairs. If it's saying there's a mast down, they're aware of it, and it will be repaired eventually. Not much help for you, I know, but it will be fixed.

I DO NOT WORK FOR O2

Cleoriff · ‎26-09-2015

If you download the My Network app you may get information more frequently. You can also hit the disagree button if the information isn't true to your situation

http://www.o2.co.uk/apps/my-network

Veritas Numquam Perit

MI5 · ‎26-09-2015

Updates will show on the status page or register for updates by calling cs (from a landline or by moving to get a phone signal )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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