Live Chat. Excellent Service.

[Cleoriff]

Live chat come in for a lot of negative feedback so thought I would redress the balance a little today.

I wanted to upgrade my sim only contract whilst the sale is on. I could have waited. I didn't want... to as the 'half price for 6 months' was too tempting.

As soon as I was viewing the tariffs available... the chat box came up. I thought I would give it a try.

Immediately connected at 8.13am to an advisor called Nikhil

Taken through the security questions as expected and away we went.

By 08.30am it was all done and dusted.

I received the text and email confirmation of my order immediately. Also a copy of my chat transcript.

Nikhil was a very friendly and conscientious advisor. So well done to him

[Cleoriff]

Did you try it whilst looking at the simo deals @jonsie. Thats what I was doing when the chat window popped up? I know it shouldn't make any difference....but obviously I was browsing there and someone wanted to 'help'...:smileywink:

[jonsie]

YES the chat box came up as soon as I looked at the simo deals....

Sod it, I'll try again 

[Martin-O2]

Really happy to hear you had a good experience with Live Chat @Cleoriff! If you drop me a PM with the details I'll make sure the feedback is passed to the adviser 

[Cleoriff]

Will do @Martin-O2. Thanks

[Martin-O2]

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@Cleoriff wrote:

Will do @Martin-O2. Thanks

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Awesome cheers! 

[Cleoriff]

@Martin-O2PM sent. Only one problem...for ease of reference I included the order number.  The PM wouldn't send. It informed me I 'had used a naughty word'. The naughty word was actually the order number!!

To send it to you, I had to put 3 spaces in between the 9 numbers. I think Lithium need to look at this.

[Bambino]

@Martin-O2  Will you also pass on the fact that @jonsie didn't have a good experience today? Unfortunately, we see that his is more often the case.

[MI5]

I believe Toby has already reported it as a bug that they are looking into.

[Cleoriff]

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@MI5 wrote:
I believe Toby has already reported it as a bug that they are looking into.

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I hope so. I was horrified to read I had 'written a naughty word'. I went back and checked for swear words Funnily enough it took my mobile number with no problems at all...

[MI5]

The phone number check has been turned off due to the same bug.
The naughty word feature was reported by myself way back when the filter was first trialled.