Solved: PAYG sim appears to have deactivated

Anonymous · ‎17-12-2016

I have two mobile phones. One of which is used regularly and an O2 PAYG, which is used as an emergency backup. The latter's credit was topped up on 18th May 2016 but has not been used since.

I noticed today I had no service and logged into my O2 account online. This strongly suggests the SIM has been deactivated, because my phone number no longer appears.

I'm afraid I wasn't aware of the 6 month ruling for usage and given I have potentially forfeited the credit, I'm certainly not prepared to pay a reconnection fee. Has anyone got any advice on this one.

MI5 · ‎17-12-2016

Give cs a call on 4445 and ask them to reconnect it for you - tell them you've been out the country unexpectedly since May

They should be able to reconnect you and your credit should be returned also but usually 24 hours after the reconnection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-12-2016

Give cs a call on 4445 and ask them to reconnect it for you - tell them you've been out the country unexpectedly since May

They should be able to reconnect you and your credit should be returned also but usually 24 hours after the reconnection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-12-2016

There won't be any reconnection fee involved.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎18-12-2016

@Anonymous Your details and credit should still be available for that number. Do as @MI5 suggests and O2 should reinstate the account. When you do get your credit back, just make sure you make a chargeable call or send a text every three months or so, even if you don't use the number a lot. Give yourself a reminder on your calendar.:smileywink:

I DO NOT WORK FOR O2

MI5 · ‎18-12-2016

For sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-12-2016

Many thanks for the advice. My SIM has been reactivated and now waiting for my credit to be reinstated. Process was relatively straightforward forward, even if it took a while to get past the automated help desk. Had to ring 0344 809 0202, rather than 4445... because my other phone is not O2. Hope you had a good Xmas a have an excellent New Year

MI5 · ‎29-12-2016

Good to hear mate

Happy new year to you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-12-2016

All the best to you @Anonymous and do remmber to make a chargeable call or text every 6 months. I always set a reminder...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS