Disappointed with o2

[Anonymous]

I applied for a new contract with o2 on 20.12.16 which was aceppted and was willing to wait the few weeks for my phone to be delivered ( 20th Jan 2017 ) the upfront cost of £19 was taken from my account a few days later. I called customer services just to double check the date they phone will be delivered. The lady I spoke to said the phone i wanted was out of stock. She advised me to go to my local store as she checked and they had the phone. She advised me that she has cancelled the contract and to drive to the store nd collect the device. I arrived at the store and was told there would be another credit check involved, I was a bit surpired at this as I had already been credit checked 2 days prior. However as I had passed the credit check without difficulties I agreed. The guy in the store them told me I had passed the credit check but needed to pay a £225 deposit. Understandibly i was not willing to pay this as 2 days prior to this I had been accepted without a deposit being asked for and was told by o2 to go into the store. I was told by the store to go home and return to the same store the next day as the previous contract hadn't beeen cancelled properly. I did this went back to the store the next day and the same thing happened. I was then given credit referals email address. I emailed them and explained what had happened. I recieved an email from them saying if i am not willing to pay a deposit- even though the contract I applied for online earlier that week and cancelled 2 days aterwards didn't ask for a deposit. Credit referals said i wasn't happy then unfortunaltly there is nothing that they could do. How o2 find this acceptable i have no idea!! extremlly poor customer service!!!

[MI5]

All we can advise is that you make a complaint.
Details on this link
http://www.o2.co.uk/contactus

[jonsie]

I'm afraid that was always likely to happen with credit checks so close together.

[Anonymous]

Thanks for the link. Just spoken to customer service and they said i cant complain as i dont have an account. Think I will just get the upfront cost of the phone back that ive paid and go with vodafone. thanks for your're help though.

[MI5]

I'd be inclined to do the same too tbh.

[jonsie]

Don't blame you at all @Anonymous but you may well have the same problem again as the network you choose may well do another credit check. The checks already done by O2 will have lowered your credit score so you might be better waiting a month.

[madasaf1sh]

Vodafone will indeed do another Credit Check unless you are an existing customer.

I would advise the Op if signing up to VF to do it instore and double check everything, to ensure they are signed up to what they have asked for.

[jonsie]

Yes for sure. I just see the same problem I'm afraid. ..

[MI5]

I guess so.

[jonsie]

Yup!