General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! 02 Travel- message you are not subscibed to a mobile data service

I have sim only contract but also 02 travel and when I am abroad I get the usual text that says welcome to X you are on 02 Travel. I am chrged the travel fee. however i cannot get the mobile data as I get a message that I am not subscribed to a mobil...

Resolved! retrieving voicemails from abroad

Can anyone help me to retrieve emails when abroad? I am in Argentina, and 901 doesn't work. When I follow the 02 advice and dial the number which they have sent by text (0044 7461 723 760), it doesn't work. Any suggestions?

Resolved! Customer service complete dissapointment

Decided to get a new phone from O2 for my wife...- I paid off my phone contract and got another contract with new phone which I gave to my wife. She at a time was on Three network, so asked to unlock it what went more or less smoothly. I was looking ...

Loan phone

I tried returning my loan phone today. They didn't tell me I had to keep the cardboard box. My wife thinks she's thrown it. Currently, o2 will not return my £25 because of the box. This is ridiculous, I have the phone

Resolved! o2 Open discounts

Hi all,Having a nightmare time trying to sort my o2 open discount and I now need a company code for Capita any help?

Resolved! Useless web chat

Just been on a web chat with Bhonde - just needed a PUK code as I'm leaving o2 for BT as BT have competetive iphone 7 contracts.After being told Bhonde could help me today and after answering several security questions I was then transferred to anoth...

Resolved! Top up mistake

I toped up today and i accidently entered the wrong ammount... what can i do ?

your staff incompetence 02

In june i got new contract,i was in credit,5 months down the line and STILL the idiots are taking money out of my bank account after numourous phone calls and internet interaction,even the complaints department have phoned me and offered me £20 ( yes...

Resolved! how do i block all premium rate numbers

I would like to block all premium rate numbers and texts from my phone please

Freeview on 700mhz to be cleared for 4g

https://ukfree.tv/article/1107052530/Ofcom_announces_700_MHz_clearance_schedule_201720_ Lots of info on retune dates etc. But 700mhz will yet again have a better inbuilding penetration and better long range reach meaning the need for fewer masts. Jus...