General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

More Forum Issues?

I have been away for the weekend and I did have my phone and tablet with me. Access to the forum was slow and full of issues. Back home now and using PC and these problems still remain ...* Taking ages to accept my login details* Moving from tab to t...

Why do so many customers think the Community is O2 Customer Services ?

I'm presuming it can't be made clear enough on the initial pages when they register. Perhaps some ideas are needed to explain a little better the purpose of the Community together with a simple message on the registration page not to post personal de...

SMS texts converting to MMS

I have just taken out a contract with O2 on a Samsung J3 and on my first bill found that one text message well within my allowance had been charged 50p. When I queried this with customer services the advisor gave me the information already mentioned ...

Positive feedback

Thank you to Scott from the support centre (phone).I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.Call centers need more people like Scott.Someone from O2 management should go and find him and give him a...

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Business blog: glimpse of the future...

Hi guys happy Thursday! There was an interesting article recently in the O2 Business Blog about the future of customer service and what O2 thinks about it. The article gives a cool glimpse of some upcoming developments that maybe you'd be interested ...

Cancelling order

Will I receive an order cancellation email?

Ripped Off!

Hi to All,This is more of a warning to others. Be Careful when getting a new mobile from an o2 shop and not the Internet. I didn't realise they were two different companies! I recently had an issue where I thought I was getting a 1gig, Unlimited Minu...

The small print

Has anyone ever actually sat and read the "small print" start to finish on the back of a SIMO or Contract?? I havent......

Roaming question in Germany

Last week my family was in our house in a German village. It is in a deep valley, and can only 'see' one mobile transmitter which is owned by Telekom. In the past all of our phones (all O2 apart from one Vodafone) have easily connected to this transm...