General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Aerial Direct - long contract!

Hi, My mother asked me to help her with her mobile phone, and upon investigation I've found that she has an O2 business account which was sold to her by Aerial Direct. The account is 18 months into a 36 month contract. The contract didn't come with a...

Resolved! using monthy contract iphone in the channel islands

Hi all From tomorrow afternoon I will be in the channel islands and understand there is no 02 coverage there so my allowances will not be taken into account and will only be used again when I return to UK (is that correct?). I already have 02 travel ...

Complaints

Does o2 publish a complaints handling policy anywhere? I cant find anything under complaint in Help or FAQs.I would have thought things like the Alternative Dispute Resolution (ADR) Directive would apply to them?I've called several times about the sa...

Sharer Plans

As a family we have 3 phones on sim only deals, each with their own data limit. Every now and then one or more of us use up our data and I add a bolt on to cover us for that month. I also want to add a mifi for when we are away from home. A Sharer Pl...

# O2 customer care - no resolution after 12 days of complaint

I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??) Been waiting for 12 days now. Has any one else had any resolut...

The Community Through Newly~Opened Eyes

In more serious and thoughtful reflections lying here in hospital for six months and things hopefully starting to happen in earnest, my own thoughts lingered on a situation I found myself in six months ago and several times much more recently. I was ...

Upgrade

My question is what does the phrase upgrade actually mean ?

Does o2 even care about the loyalty of their customers?

So,I've been with o2 for a good 12 years, with various makes and models of handset.For much of the time I have spent around £45-£50 p/m on my contract.With the newer generation of handsets, the 4G capabilities and an ever growing amount of data requi...

Aerial Direct

Why do 02 continue to do business with Aerial Direct? They 'took over' the management of some of my connections without my agreement or any confirmation in writing. I am cancelling and moving all my connections to EE who are offering a much better de...

o2 answer machine on customer service is infuriating

o2 answer machine on customer service is f...infuriating and it makes me think about swiching network