โ05-07-2018 08:03 - edited โ05-07-2018 08:36
โ05-07-2018 08:03 - edited โ05-07-2018 08:36
Just wanted to know if anyone is having the same problem as me?
I use Gmail for this forum only. I use btinternet for any other emails.
Yesterday and the day before I realised some emails from this forum weren't coming into my inbox......and when they did they were hours after they had been sent.
Really annoying as 5 years ago when I joined this forum, I used bt internet. After a couple of years I realised BT didn't seem to be compatible with Lithium (emails stopped coming in and others were having the same problem)so I changed to Gmail. Had no problems at all till now.
As an example, when I logged on this morning there were 40 new emails from the forum in my inbox. These are just three of them
Note the time they came in. When I checked they were all sent yesterday from 12md onwards!
I have the same issue this morning. Up to now I have made 4 posts (from 6am) not one has arrived in my inbox, although some from yesterday are trickling in.
To test whether it was Gmail or the forum, I sent myself an email from my btinternet address to my gmail. It arrived in my inbox immediately. which definitely confirms it's a lithium problem.
I subscribe to a lot of topics on here and if I post on one, I get emails on that until people stop posting.
It's also annoying as I know some emails haven't arrived at all.
I also log on to the forum via the latest email I receive...so it's all damn frustrating really.
Just wonder if anyone else is experiencing the same problem?
Are you aware of this problem and if so, is anything being done to resolve it? Thanks in advance for any input you may be able to provide.
Veritas Numquam Perit
on โ06-07-2018 10:18
on โ06-07-2018 10:18
Thanks for the additional info guys!
This now seems to be affecting everyone, including the Community team. It's with the platform provider now.
Whilst this issue is being resolved if there is anything urgent please drop myself, @Marjo or @EmilieT a private message as we can see those instantly. And apologies if we're a bit late responding to @ mentions.
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on โ06-07-2018 10:33
on โ06-07-2018 10:33
Thanks for that @Martin-O2 (Whoops a mention)....
At least we know it's not just me @Glory1 and @gmarkj who are affected.
However, if it is affecting mentions then others will be having problems as well
It is intermittent as I had these immediately Martins mention and this one Phone contract
Veritas Numquam Perit
on โ06-07-2018 10:42
on โ06-07-2018 10:42
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on โ06-07-2018 10:43
on โ06-07-2018 10:43
on โ06-07-2018 10:54
on โ06-07-2018 10:54
It's internment for me too. Got 2 notifications from this thread right away but a the same time a mention from 3pm yesterday. Fingers crossed it will be sorted soon.
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on โ06-07-2018 14:20
on โ06-07-2018 14:20
Latest report.
It appears to be slowly sorting itself. Most threads I have posted on today, emails have come in immediately (or within 20mins)
I think the system is still playing catch up though....those I didn't get yesterday are still popping up today.
Wait and see scenario I think....
Veritas Numquam Perit
on โ06-07-2018 16:42
on โ06-07-2018 16:42
Not sure what's happened but I got a mention email and I haven't changed anything. .
on โ06-07-2018 17:28
on โ06-07-2018 17:28
Thanks for the update guys. Lets keep an eye on it over the weekend and hopefully the platform provider will have it resolved by then.
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on โ06-07-2018 18:12
on โ06-07-2018 18:12
After a couple of hours siesta (lol) I came back to 43 emails in my inbox. All current and up to date. Now for the job of sorting and deleting duplicates...
Veritas Numquam Perit
on โ06-07-2018 18:32
on โ06-07-2018 18:32