on 04-04-2010 15:04
on 04-04-2010 15:04
on 06-04-2010 19:20
on 06-04-2010 19:20
O2 do not have support centres outside the UK.
O2 Connected World's email support has been outsourced out the country for a few months now.
Connected world email support is a mix of UK and India.
Consumer pay monthly support is all India.
on 06-04-2010 19:24
on 06-04-2010 19:24
My guess is the time of call. If you call when the Joggler team are available then the call can be escalated quickly. At other times (like now as I understand the Joggler team are not in this weekend) then they will try to assist you but not necessarily successfully.
It is also possible that different call centres have different skill sets and you were just lucky to get through to one who have Joggler skills.
on 13-04-2010 12:23