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I’ve been told to get hold of the ‘Purple team’ as my issue is on old system…. Can anyone help

CHALQA
Level 1: Joiner
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‎03-06-2024 14:55

‎03-06-2024 14:55

OMG I’m going round in circles finding the right department 

please can someone help?

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MI5
Level 94: Supreme
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‎03-06-2024 14:58

‎03-06-2024 14:58

@CHALQA 

Never heard of them but you need the Legacy team.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DJMickyT
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‎04-06-2024 12:51

‎04-06-2024 12:51

Go to your local O2 shop and tell them you are a Purple Customer. i am going though it no and got more help locally than over the phone. 

 

BTW their number is 08082816956

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