Ear buds arnt being honoured

[Rc-mad]

I recently upgraded to a Samsung s25 ultra and was promised ear buds as part of the deal I even double checked whilst on the phone to the agent that assured me I  would get them, fast forward a couple of weeks I rang 02 to chase them up i was told I would reserve the code last week so I rang again 2day to be told there was a system error and they wouldn't be honouring the deal, has anyone had this? 

[jonsie]

Maybe @Dave-O2  can help with this?

[Enlli]

He is going to be a busy man

[jonsie]

Just ridiculous that customer service can't deal with this issue

EVERY promotion O2 does has problems

Was tthis an O2 offer or a Samsung promotion?

I've never had an issue with Samsung promotions

[Dave-O2]

Thanks for the tag @jonsie 

@Rc-mad I'm currently getting this investigated, if i require your details i'll be back in touch.

Watch this space, when i have more information to share i'll let you know.

[Dave-O2]

Afternoon @Rc-mad 

We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😁