Ear buds arnt being honoured
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on 07-03-2025 15:45
I recently upgraded to a Samsung s25 ultra and was promised ear buds as part of the deal I even double checked whilst on the phone to the agent that assured me I would get them, fast forward a couple of weeks I rang 02 to chase them up i was told I would reserve the code last week so I rang again 2day to be told there was a system error and they wouldn't be honouring the deal, has anyone had this?
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on 07-03-2025 15:54
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on 07-03-2025 16:51
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on 07-03-2025 16:51
He is going to be a busy man
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on 07-03-2025 16:59
Just ridiculous that customer service can't deal with this issue
EVERY promotion O2 does has problems
Was tthis an O2 offer or a Samsung promotion?
I've never had an issue with Samsung promotions
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on 07-03-2025 17:10
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on 07-03-2025 17:10
Thanks for the tag @jonsie
@Rc-mad I'm currently getting this investigated, if i require your details i'll be back in touch.
Watch this space, when i have more information to share i'll let you know.
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11-03-2025 14:04 - edited 12-03-2025 09:33
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11-03-2025 14:04 - edited 12-03-2025 09:33
Afternoon @Rc-mad
We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😁
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