Forum development & bugs updates

[EmilieT]

Hi everyone, 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward

If you spot any further issue too, please let us know in the comments!

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Current issues being looked into

-These have been reported to the platform provider and are being investigated-

• Kudos and posting box window not working correctly in the blog section
• New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
• Read comments stuck in Unread Posts even after being read

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

• Various differences between Mobile view and Full view (list here)
• Size of the homepage header
• Image in the hompage header
• Lack of board structure on the homepage

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Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback 

[Mi-Amigo]

Thanks @EmilieT for the info on the "private message bug".

As to the speed fix, I have`nt had any issues with that recently [hope that`s not tempted fate ]

[EmilieT]

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@Mi-Amigo wrote:

As to the speed fix, I have`nt had any issues with that recently [hope that`s not tempted fate ]

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Good to hear @Mi-Amigo, fingers crossed but give us a shout here in case it does come back!

[MI5]

I have a development suggestion.

Is it possible to have one @ tag that will notify all Managers, such as @Admin (as used previously) so we don't have to type @EmilieT @Marjo @Martin-O2 all the time?

[Martin-O2]

Hey @MI5 Thanks for the suggestion on this. It's a good idea as a way to notify all of the community team with one tag. It's definitely not something that can be done with the current setup but It's worth looking at adding in the future! 

[Cleoriff]

@Martin-O2 @Marjo 

I see the old Unread Posts issue is back with a vengeance.

I have read all these 3 times and they are still here.

After posting this I will have to manually mark all posts as read.

[Cleoriff]

Bumping this again. In relation to the reply boxes.... once posts are moved to the blog or review section

On my PC this is still what I get...

It should look like this

So I can't reply properly. I have no emoticons, no links, Mentions don't work. I can only kudo the original post and no-one else. I am unable to edit. In fact I can't do much at all. This has been going on for months. Nothing to do with clearing cache or cookies.

Any ideas on a fix @Marjo ?

[Marjo]

Ok so, thanks for bumping this @Cleoriff  and I saw some comments in the My O2 guide as well about the issue from @gmarkj so I'll tag you here as well so we can continue the discussion. I said I'd send a PM but since it's more than one person with the issue, the more info the better, so I'll just put this here.

I got asked by the platform team if you guys could capture a what they called 'HAR' file from the affected page by any chance? They are unable to reproduce the issue so that file would give them more to go with. Do you both know what this file is and how you can get it on your browsers? 

[Cleoriff]

@MarjoJust googled Har File

https://en.wikipedia.org/wiki/HAR_(file_format)  and I have absolutely no idea how to do this on my PC (running Win 10 and Firefox.)

[Cleoriff]

Oh for goodness sake!!

•  
• If you are using Firefox, you can simply open the Developer Tools and select the Network tab. From here you can allow the capturing of the HTTP session of the current tab. Once you have your capture, you can export it to a HAR file by clicking on “HAR” and selecting “Save All As HAR”.

So no I can't.....

[Marjo]

Hmmm... let me check if I have Firefox and can figure it out...