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Forum development & bugs updates

EmilieT
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Hi everyone, 

 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward slight_smile

 

If you spot any further issue too, please let us know in the comments!

 


 

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

 

  • Kudos and posting box window not working correctly in the blog section
  • New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
  • Read comments stuck in Unread Posts even after being read

 

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

 

  • Various differences between Mobile view and Full view (list here)
  • Size of the homepage header
  • Image in the hompage header
  • Lack of board structure on the homepage

 


 

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback nerd

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Cleoriff
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Well joy of joys. Emails have stopped coming into my inbox. Worked well as soon as I logged on at 7am....had 10 emails in and they stopped at 09.45.am

Notifications have also stopped. Nothing since 07.56am

So we now have that to contend with now!

@Marjo @Martin-O2 

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Marjo
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@Cleoriff wrote:

Well joy of joys. Emails have stopped coming into my inbox. Worked well as soon as I logged on at 7am....had 10 emails in and they stopped at 09.45.am

Notifications have also stopped. Nothing since 07.56am

So we now have that to contend with now!

@Marjo @Martin-O2 


Oh no! 😞 We just checked and didn't get a notification of your mention above either, although I did get an email about the PM you sent today (thanks for notifying us). I will raise a support ticket about this now.

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Cleoriff
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@Marjo 

Just had 2 emails in this minute. However they were posted at 8.29.

I should have a load more as I have been hammering out replies since 07.15am. Would normally have about 30-40 emails by now and only had 12.

I know I also got a solution..but no email for that, nor did it show in notifications.

Notifications have stopped completely.

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Cleoriff
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@Marjo 

Notifications appear to be working now. Thank goodness!!

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Cleoriff
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Now all back to normal @Marjo @Martin-O2 

Emails have come flooding in and notifications working.

Good job!!

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Mi-Amigo
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@Marjo wrote:
Oh no! 😞 We just checked and didn't get a notification of your mention above either, although I did get an email about the PM you sent today (thanks for notifying us). I will raise a support ticket about this now.

That ^^ is the same as I`m getting - no notifications of posts in notification box and no e-mail received, but did get e-mail about pm.

Using laptop Chrome.

 

edited to add [after reading @Cleoriff `s post]

seems to been corrected now fingers_crossed

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
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jonsie
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Martin-O2
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I've just received notifications from both tags from @Cleoriff in this thread so it seems things are working again! Lets keep an eye on it today and let us know if there are any further issues.

 

Regarding the unread posts issue, is that still happening for you guys? 

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Cleoriff
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@Martin-O2 wrote:

I've just received notifications from both tags from @Cleoriff in this thread so it seems things are working again! Lets keep an eye on it today and let us know if there are any further issues.

 

Regarding the unread posts issue, is that still happening for you guys? 


Yes every day @Martin-O2 ...though not today thankfully.

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jonsie
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Yes every day at certain times. The only way to clear them is to mark all as read. Happens on both Chrome and FF

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