on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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on 08-04-2020 09:56
on 08-04-2020 09:56
BLOODY HELL!! Unread posts repeated again. As if this isn't hard enough @Marjo @Martin-O2 !
This is every day now. Sick of it.
Veritas Numquam Perit
on 08-04-2020 10:07
on 08-04-2020 10:07
@Cleoriff wrote:BLOODY HELL!! Unread posts repeated again. As if this isn't hard enough @Marjo @Martin-O2 !
This is every day now. Sick of it.
Same here, using Windows 10, Chrome.
It`s tough enough for all those helping customers without the added stress of repeated unread posts - and questions they`ve already answered.
on 08-04-2020 11:55
on 08-04-2020 11:55
All morning, FF on W!0 ffs!!
on 13-04-2020 12:07
on 13-04-2020 12:07
This bloody sodding UNREAD posts issue AGAIN!! Sick of it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Veritas Numquam Perit
on 13-04-2020 12:10
on 13-04-2020 12:10
It's making answering so *bleep* difficult. FGS change the platform provider . KHORUS are CR4P!!
on 13-04-2020 12:12
on 13-04-2020 12:12
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 13-04-2020 12:14
on 13-04-2020 12:14
No the posts aren't moving. I read them 3 or 4 times and still appear as unread!
on 13-04-2020 12:25
on 13-04-2020 12:25
on 13-04-2020 12:34
on 13-04-2020 12:34
@Cleoriff wrote:This bloody sodding UNREAD posts issue AGAIN!! Sick of it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Same here - using laptop Chrome.
Must be a nightmare for all those trying to answer customers` questions when unread keep showing.
I agree with @jonsie that the Community should get rid of Khoros, but for some unknown and never explained reason O2 seem to love the waste-of-space and won`t do anything about their incompetance.
Remember how long the notifications took to fix - despite all the complaints? - and promises that the banner and format of the Community would be looked - but was never addressed? and we have never been kept informed of any plans or changes.
13-04-2020 12:47 - edited 13-04-2020 13:00
13-04-2020 12:47 - edited 13-04-2020 13:00
Even selectively marking the topic you have responded to as read has not cleared the issue...
Bananas, totally.