on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 31-07-2019 11:54
on 31-07-2019 11:54
@Cleoriff Exactly ... I think that's why it's even trickier for us to find out the source of the issue All the details you're providing will help tremendously though!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 31-07-2019 14:24
on 31-07-2019 14:24
It does seem that there is a spike eaarly morning and around 10pm-ish. That's what I'm experiencing anyway.
on 31-07-2019 14:45
on 31-07-2019 14:45
@jonsie wrote:It does seem that there is a spike eaarly morning and around 10pm-ish. That's what I'm experiencing anyway.
As noted, it seems to be intermittent and doesn`t affect everyone. For example, I had problems this morning around the same time as @Cleoriff but did not have any problems when I logged in last night.
on 01-08-2019 12:31
on 01-08-2019 12:31
Hi everyone,
Just a quick ask if you don't mind, which I got from the team looking into the unread posts "stuck" issue - if any of you are experiencing it over the next few days, could you drop me a PM or leave a comment here, with the time when this happened and which post(s) was "stuck" in your Unread posts please? We're looking for specific examples right now
Thanks a lot for your help!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 01-08-2019 12:37
on 01-08-2019 12:37
on 01-08-2019 12:57
on 01-08-2019 12:57
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-08-2019 13:05
on 01-08-2019 13:05
Thanks @Cleoriff
@gmarkj You can clear them or leave them, entirely up to you, I just need a few examples of posts that got stuck and when so the team can continue investigating
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
02-08-2019 10:37 - edited 06-08-2019 09:53
02-08-2019 10:37 - edited 06-08-2019 09:53
Hey guys, some of you were seeing an issue with incorrect time stamps on posts some time ago. The platform provider has done some changes in the background. Have you guys still seen the time issue happening recently? If not, I can assume it's been fixed and we can let the developers know.
@pgn , @jonsie I think it might have been you guys noticing it before?
on 06-08-2019 17:03
on 06-08-2019 21:03
on 06-08-2019 21:03