Feedback from Community Admin

[Beenherebefore]

Can Community Admin confirm how many new member registrations there have been specifically posting comments on the TuGo closure announcement please ?

No doubt Lithium's database can be queried to extract the information which would be of interest to most members who use the app and for O2 to gauge the level of dissatisfaction amongst their customers.

[pgn]

Just wait until you have to read them all again, @Beenherebefore, when they get consolidated into the same master thread on Monday by the board moderators - far too many I suspect. 

[adamtemp64]

@pgn All threads are already being merged if reported etc moderators work all weekend unlike admin 

@Beenherebefore perhaps tagging @Martin-O2 may get a response etc 

[Cleoriff]

Indeed, new member registrations would give some indication at least.

Let's not forget those who have posted on Twitter (too many to mention) and O2 FB pages.

Then there are those who have received the text and are still so shocked they haven't posted anywhere at all and certainly not here. ...

[Anonymous]

New members information probably won’t happen but whoever reports the threads & gets them merged does see the thread become a mess & disjointed 

[Beenherebefore]

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@adamtemp64 wrote:

@Beenherebefore perhaps tagging @Martin-O2 may get a response etc 

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Well that failed miserably @adamtemp64 ........what else could we try do you think ?

[adamtemp64]

@Beenherebefore we tried and failed lol

[jonsie]

To be fair it's not the job of admin. O2 have failed to make any form of explanation or apology. Yes it would be nice to get the opinions of admin but if they were to answer honestly they could be overstepping their mandate and the terms of their employment. It isn't right to put them in that position. 

[Beenherebefore]

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@jonsie wrote:

To be fair it's not the job of admin. 

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Yes it is !

I've asked a question, politely.

If Community Admin are unable to interrogate the Community database and are unable to supply an answer then they should ask either O2 management or Lithium management and whoever supplies a response then that should be posted back in the thread.

Politeness costs nothing.

[Martin-O2]

Hey guys apologies for the late reply on this one. It's been a busy week as I'm sure you can see from the activity on the community!! 

Firstly, sharing data on registrations to the level requested is not something we're able to do. Whist we may share yearly roundups of activity with the community, the specifics remain confidential. 

Secondly, O2 are gathering feedback from the closure of TU from a variety of channels, including the community so please understand that your comments and responses to the closure are being passed on. 

I'm sure most members have already provided feedback on this but if anything else comes to mind the best place to post is the official TU Go closure thread.