cancel
Showing results for 
Search instead for 
Did you mean: 

has anyone had any luck getting a call back from customer service team?

Anonymous
Not applicable

have had 4 promises of call backs within 24 hours over the last 4/5 days from the 02 customer service team and still had no response... how can you escalate a complaint if they wont acknowledge your complaining or get their managers to phome you back? feeling angered and frustrated

Message 1 of 13
3,609 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 124661 Posts
  • 828 Topics
  • 7532 Solutions
Registered:

Hi @Anonymous

Use this link to complain

http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
Message 2 of 13
3,403 Views
12 REPLIES 12

Cleoriff
Level 94: Supreme
  • 124661 Posts
  • 828 Topics
  • 7532 Solutions
Registered:

Hi @Anonymous

Use this link to complain

http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
Message 2 of 13
3,404 Views

jonsie
Level 94: Supreme
  • 93466 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

O2 must be one of the worst for not fulfilling their promises of callbacks. Make the complaint and you might want to google the email address of CEO O2....

Message 3 of 13
3,398 Views

MI5
Level 94: Supreme
  • 147773 Posts
  • 639 Topics
  • 28355 Solutions
Registered:
They hardly ever call back. Fact of o2 life I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
3,397 Views

Anonymous
Not applicable

thankyou

Message 5 of 13
3,356 Views

Anonymous
Not applicable

thankyou, i definately will, think its awful that they have promised callbacks and havent bothered. They know they have made mistakes and think i will just let it go

Message 6 of 13
3,353 Views

Anonymous
Not applicable

Well that needs to change, or potential customers need to be made aware of how poor their customer service team is. When I queried why they hadnt made the call backs, the response was " sometimes the person is just too busy, or they just forget, some just dont bother....." !!!!! 

Message 7 of 13
3,349 Views

MI5
Level 94: Supreme
  • 147773 Posts
  • 639 Topics
  • 28355 Solutions
Registered:
Its never changed in all the years I've been with o2 so unlikely to change now.
If you search the forum you see many such complaints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 13
3,345 Views

jonsie
Level 94: Supreme
  • 93466 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

Very few people get a call back but any breach of account security should be addressed as a matter of urgency. There is no excuse for not calling back, at least 7 hours in a working day and no one is that busy they can't make a phone call.

Message 9 of 13
3,335 Views

Cleoriff
Level 94: Supreme
  • 124661 Posts
  • 828 Topics
  • 7532 Solutions
Registered:

Did you have some sort of call or text @Anonymous which made you think your security had been compromised?

Veritas Numquam Perit

Girl in a jacket
Message 10 of 13
3,333 Views