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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Terrible customer service outsourced to Capita

My girlfriend had a bad experience with O2 customer services last week, and as a consequence, she will port her number away as soon as the 12-month minimum contract term finishes in early October, despite having been an O2 customer for almost 10 year...

NFH by Level 2: Apprentice
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Malware

Be aware of a scam. I received an e-mail pretending to come from O2, with the title "My O2 Business - Your O2 Bill is ready" but coming from a completely different source.This downloads a MSWords file with a "click here" pretending to pen it up for v...

Anonymous by Not applicable
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Internet Explorer and other search engines

Hire Internet ExplorerFor many years Ive used IE on my PC (now win 10)IE was on my LINX windows tablet. I leant said tablet to a family member while away on a course for 2 weeks. He set up his own account.Info only) There now seem to be 2 of my accou...

Jenny105 by Level 15: Gaining a Reputation
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Misinformation given by O2 - Faulty handset

Hi CommunityThis one is going back from March 2017 but I will be brief. One Plus 3T refresh contract taken out Feb 16th this year. Having some problems with the phone so called O2 in March and reported it faulty. Information given by Customer Service...

Anonymous by Not applicable
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Wearable tech discussion!

Hey everyone, I've been thinking about wearable technology and how it's becoming more and more widespread over the last few years. I'm starting to see more people using wearables as a standard part of their tech library. It seems the most popular dev...

Wearable tech .jpg
Martin-O2 by Former Staff
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Refunds are a joke!

So after returning a tablet, well within the 2 week cooling off period, my husband is still being charged for it almost 4 months later. We were assured over 5 weeks ago we would be refunded and charges would be stopped. Complete bull. Now one week af...

Anonymous by Not applicable
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Data problem for three months and still not resolved

After upgrading three phones in May, myself and my Daughter upgraded our data tariff, I went from 500mb to 6gb, and my Daughter, 500mb to 1gb. The problem started when she got down to using 500mb, the data just wouldn't work even though she had 1gb. ...

Anonymous by Not applicable
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  • 10 replies
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Compliment shops staff

I would just like to thank on of your members of staff we saw earlier this week in your Burnley branch. Omar! He was lovely, mega helpful and a joy to deal with. If anyone can get this to him that would be grand Thanks

Anonymous by Not applicable
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  • 5 replies
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Good 4G coverage

I just wanted to give some positive feedback on the Improvements of the 4G network from o2. Couple of weeks a go I was on a coach trip to the EU. But this is more to say hoe much O2 4G footprint has improved while traveling in U.K. From South Yorkshi...

darrengf by Level 28: Ingenious
  • 3509 Views
  • 11 replies
  • 4 kudos