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Fed up of O2 false promises

sparkymarcopolo
Level 3: Thinker
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I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund.

 

Several days later I check my account and the chrage was still there.

 

I called again and was advised it was declined so I requested a discussion with a manager. After a lengthy conversation she agreed it was misleading and would be refunded and to check my account today, which I have and the charge is still there.

 

Having just been on online chat, the last input is the decline to my request who have suggested I call again.

 

This just about sums up my experience with O2 at the moment, false promises and not fullfilling what they say they will do. What sort of service are they running because it's a shambles and all to common with companies today. Say one thing, do another!

 

So what's the next step....(tempted to cancel my direct debit and stick my payg sim in my phone!).

Message 1 of 46
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sparkymarcopolo
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Apparently, only Managers can remove charges realtime from what I was told because it had previously been declined (before approved on several occasions afterwards).

 

I'm very tempted to post names of those I spoke to

 

 

Message 31 of 46
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Anonymous
Not applicable
If you did that name info would possibly be removed by the moderators.
Message 32 of 46
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sparkymarcopolo
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That's why I haven't, it was more of a thought out loud comment.

Message 33 of 46
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Anonymous
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I Thought so. slight_smile

Which Network are you thinking of choosing may I ask now your considering leaving O2 ?
Message 34 of 46
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Toby
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Hi sparkymarcopolo,

I'm Toby, the O2 Community coordinator.

Send me a private message (there's a link in my signature), and we'll sort this out slight_smile
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 35 of 46
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Cleoriff
Level 94: Supreme
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@Toby wrote:
Hi sparkymarcopolo,

I'm Toby, the O2 Community coordinator.

Send me a private message (there's a link in my signature), and we'll sort this out slight_smile

Hopefully now that Toby is involved....this will help you to get it sorted. Fingers crossed

Veritas Numquam Perit

Girl in a jacket
Message 36 of 46
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MI5
Level 94: Supreme
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I do wonder why something that should be so simple is proving so difficult....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 37 of 46
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Anonymous
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Toby has his Superman T Shirt on today slight_smile

Cue theme tune.
Message 38 of 46
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jonsie
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sparkymarcopolo
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PM sent Toby, let's see what happens but it should never have got to this stage!

Message 40 of 46
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