Re: Fed up of O2 false promises - Page 4

sparkymarcopolo · ‎29-08-2014

I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund.

Several days later I check my account and the chrage was still there.

I called again and was advised it was declined so I requested a discussion with a manager. After a lengthy conversation she agreed it was misleading and would be refunded and to check my account today, which I have and the charge is still there.

Having just been on online chat, the last input is the decline to my request who have suggested I call again.

This just about sums up my experience with O2 at the moment, false promises and not fullfilling what they say they will do. What sort of service are they running because it's a shambles and all to common with companies today. Say one thing, do another!

So what's the next step....(tempted to cancel my direct debit and stick my payg sim in my phone!).

sparkymarcopolo · ‎01-09-2014

Apparently, only Managers can remove charges realtime from what I was told because it had previously been declined (before approved on several occasions afterwards).

I'm very tempted to post names of those I spoke to

Anonymous · ‎01-09-2014

If you did that name info would possibly be removed by the moderators.

sparkymarcopolo · ‎01-09-2014

That's why I haven't, it was more of a thought out loud comment.

Anonymous · ‎01-09-2014

I Thought so.

Which Network are you thinking of choosing may I ask now your considering leaving O2 ?

Toby · ‎01-09-2014

Hi sparkymarcopolo,

I'm Toby, the O2 Community coordinator.

Send me a private message (there's a link in my signature), and we'll sort this out

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Cleoriff · ‎01-09-2014

@Toby wrote:
Hi sparkymarcopolo,

I'm Toby, the O2 Community coordinator.

Send me a private message (there's a link in my signature), and we'll sort this out

Hopefully now that Toby is involved....this will help you to get it sorted. Fingers crossed

Veritas Numquam Perit

MI5 · ‎01-09-2014

I do wonder why something that should be so simple is proving so difficult....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-09-2014

Toby has his Superman T Shirt on today

Cue theme tune.

jonsie · ‎01-09-2014

I'm sure this will be sorted now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

sparkymarcopolo · ‎01-09-2014

PM sent Toby, let's see what happens but it should never have got to this stage!