General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

vo lte/ wifi calling on classic pay as you go sim card

is there some loophole in the law that means o2 does not have to provide vo lte and wifi calling when you have a o2 classic pay as you go sim card ? in my Gigaset GS5 LITE, both sim 1 and 2 have vo lte and wifi calling, i have tried my sky mobile sim...

Mast NW9

The local mast in NW9 hasn’t been working since first week of March. I have contacted various times regarding this and O2 have been an absolute joke in dealing with this. Even made a complaint via their complaints review service is a joke also been t...

Apple Watch Data Plan

Why can’t I add a data plan to my Apple Watch Ultra - O2 have said take your watch to Apple as it’s faulty and Apple just laughed!!

No delivery terrible customer service

Ok this is a long rant. But I am desperate for answers so sorry in advance. On June 20th after using nearly all my mobile data allowance in 2 days on Google maps as my car was in the garage and my dad’s that I was borrowing is ancient and has no info...

Consistently bad or no reception/data network

In live in Lewes, East Sussex. O2 claim that 4G and 5G coverage has ‘good’ signal indoor and outdoors. BUT there is almost always very poor or no reception/data coverage AT ALL. This is not a one-off or occasional problem, it is constant and routine....

02 customer for over 20 years

Just come to the end of my contract and been told by 02 that my NHS discount is coming to the end too! I was looking to upgrade and was going to stay on sim only till I made up my mind. But seriously 02 I've been a customer for over 20 years. I feel ...

O2 slashes airtime bill for up to six months on a range of iPhones

From the O2 newsroom :- O2 slashes airtime bill for up to six months on a range of iPhones - Virgin Media O2https://news.virginmediao2.co.uk/o2-slashes-airtime-bill-for-up-to-six-months-on-a-range-of-iphones/

O2 teams up with HONOR to bring O2 customers the premium 200 Series

From the O2 newsroom :- O2 teams up with HONOR to bring O2 customers the premium 200 Series - Virgin Media O2https://news.virginmediao2.co.uk/o2-teams-up-with-honor-to-bring-o2-customers-the-premium-200-series/

Logging in

Why is it so difficult to log in with face id? Why do I need to input a security code each time? This is a waste of my time. Please explain.

Scam call

01268 208026 this number calling saying there o2 and that you have over paid …they have your usual details like name , address, D.O.B, email etc so I thought was legit but then we had an argument when he asked for my password over the phone … just a ...