General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

iPhone pre order

placed my order today for a upgrade they said I should get it by the 20th (iPhone 16 pro max) and now it’s been updated to 3 weeks. I’ve never done a pre order so what’s the likelihood of me getting it on the 20th ?

iPhone 16 pro Max switch up

Hi there. Curious if O2 do credit checks for switch ups or if it’s just an O2 arrears check? Don’t have the best credit history including a previous insolvency, so want to know what the odds of getting accepted are before I go in store and spend the ...

The data centres that power the internet

I found this to be an informative article :- The data centres that power the internet | The Week UKhttps://theweek.com/tech/the-data-centres-that-power-the-internet And the O2 data centre in Slough even gets a mention !

System down in store

So I went in store to pre-order the new iPhone yet they couldn’t even send a code to my phone because the system had crashed and they couldn’t do it for me. Frustrating because I will now probably miss out on the pre-orders and I can’t go back again ...

Left 02

How do I chat with 02

Cancel Mobile contract but keep Apple Watch contract.

I have an iPhone and Apple Watch on O2.I’m looking at paying off my iPhone contract and then buying an iPhone direct from Apple and use a new networks sim (Sim only) in the new phone. My Apple Watch is with O2 and I’m wishing to still keep this with ...

sms from a Dutch number that I can't reply to

I sometimes receive an SMS message from a known contact with a UK mobile number that, for some reason, appears as coming from a Dutch number. When I try and reply, the system doesn't let me. I have contacted the UK contact to ask if they are (perhaps...

Wangiri Calls and Calls from Armenia

Another anti O2 article in the Guardian today which proves interesting I was drawn to this paragraph O2 says customers can report suspicious calls from abroad by emailing nuisance@telefonica.com to allow it to bar the number on its network. @Kei-M_O2...

02 account hacked problem

so my account was hacked nealy three months ago made any were between 30 or more calls to you guys to sort this matter out and are stuck paying two contracts wile i hold my hands up that it was my mistake that led to this ive done ever thing possible...

Pixel 9 Pro Fold Stock Issues

Afternoon, Can anyone give me any insight into the fiasco regarding the Pixel 9 Pro Fold Stock Issues? I pre ordered mine on 30th August in store at Banbury and was told I should receive it on 4th September we are now on 11th September and nobody has...