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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31026 Views
  • 45 replies
  • 6 kudos

Account problem

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have...

Scam Calls from "O2"

I've recently been plagued by calls from landline numbers about ten times by people saying they're from O2 offering a 30% discount on my bill due to service outages (which I've not experienced). After listening to questions on the first such call I d...

Disney channel

I’m confused. Are o2 paying me £7.99 a month for that awful Disney Channel? You should be ashamed of yourself trying to inflict that trash on to your customers

Last 3 Days internet is not working properly. browsing take ages. asked few friends. Is anyone else?

Last 3 Days internet is not working properly. browsing take ages, can not do most of stuff via sim internet which I use to get done. Restarted internet, mobile, no joy. Internet works fine on WIFI, just sim internet very poor. Asked few friends. Does...

Leo8 by Level 1: Joiner
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  • 1 replies
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0800 Payment line not accepting key inputs

Tried to pay my bill via the 0800 automated payment line this morning, but when it asked for things to be answered by pressing "1" or "2" it then didn't recognise them. So, I press "1" to confirm (as instructed ) but the voice just replied "Sorry, th...