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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29268 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Scam Calls

I received an SMS message purporting to be from o2 giving me a 1 time access code, 2 seconds later a telephone call from the following number: 01254922645 also purporting to be from o2 and they said "my phone bill is now £40 cheaper and all I need to...

VHOLDEN by Level 1: Joiner
  • 297 Views
  • 1 replies
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Communications Ombudsman

Anyone know roughly how long O2 take to respond to the Communications Ombudsman once they have sent their finding, and uphold the complaint against O2?

Tailz by Level 1: Joiner
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usage in Grenada

Hi travelling to Grenada in Caribbean later this year.Can I use my phone with current sim and do charges apply

RKB by Level 1: Joiner
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  • 2 replies
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Disappointed in O2 Luton

Hi all, So I went in and preordered 3 iPhone 15 pro maxes, and paid the £150 due. I had the text and popped in on release day. I was served by an advisor who was, to put it politely, clueless. The first phone was a switch up for a 14 pro max. The adv...

Zainie786 by Level 1: Joiner
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Complaint raised against new bill

Subject: Urgent Complaint: Unauthorized Charges on My O2 BillDear O2 Customer Service Team,I am writing to express my deep disappointment and frustration regarding the recent experience I've had with O2 services. I converted my Lyca network SIM to O2...

NM1002 by Level 1: Joiner
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Why is Switch Up such as Mess

Time for me to have a good old whinge about Crapita Customer Service in Cape Town and Switchup.. So did a Switch up in April, and the old device plan was closed, did the same in August and the old plan was closed now o2 are chasing me yet again for p...

madasaf1sh by Level 76: Forum Legend
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  • 4 replies
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Xbox series x pay monthly deals have disappeared

For months now the xbox series x has been available on a pay monthly contract. An upfront cost of between £50 & £120 and then around £10 a month.So I finally decided to take the plunge last Thursday and all the deals have been removed leaving only a ...

Lfcdan1 by Level 1: Joiner
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Former residents mail

I have been receiving a former residents O2 mail for the last 3 years. This is fortnightly for the last 3 years despite me marking every letter as return to send does not live here and sending back to o2 for all this time. Pease contact me so that th...