General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Process number to new phone

How come it's taken nearly 2 weeks and my original o2 number isn't transferred to my new mobile!It's still shown as processing from 21nd July!!! HELP please!!

ios beta 18 RCS Support

Hi I'm on the ios beta 18 that has support for rcs but it doesn't seem to appear as an option on o2. Is it just not supported yet? I saw o2 Germany have enabled it but can't find out if anyone in UK supports it yet. cheers Matt

Crackdown on scam calls imitating UK phone numbers

Crackdown on scam calls pretending to be from UK numbers - BBC Newshttps://www.bbc.co.uk/news/articles/c29dwl5e5zjo

Mobile Masts and 5G Roll Out etc.

I see trouble ahead mybe @japitts will comment https://inews.co.uk/news/5g-mobile-rollout-delays-uk-mast-disputes-3197359

Got charged 3 times

I got charged 3 times today for my bill, nobody to talk too because they only open at 8am. Great service.

O2 fair usage policy

April 5th this year i received a SMS from O2 telling me i breached o2 fair usage policy. Upon receiving this i called o2 and asked what i had done wrong. I was informed that they couldn’t see anything ok my account that could’ve breached the fair usa...

O2 have ignored a refund request and have stolen my money

I was billed by apple for something that I didn’t ask for, I immediately requested a refund and it was granted.a week or so later, o2 decide to bill me and take the money anyway, ignoring the previously arranged refund.After nearly a month of trying ...

4445 call scam?

I called 4445 to activate a new SIM ( that hasn't been used since new for maybe 2-3 months). Trying to do this via my02 would not provide a top-up page for the SIM number. All I wanted to do was add PAYG credit.I ended up having a 30+ mins call durin...

Virgin Media O2 sales hit by iPhone 15 apathy

This is quite an informative article :- Virgin Media O2 sales hit by iPhone 15 apathy (telegraph.co.uk)https://www.telegraph.co.uk/business/2024/07/26/iphone-15-apathy-hits-sales-at-virgin-media-o2/ It seems inevitable to me that as new handsets are ...

O2 rewards Greggs voucher

I found my Greggs free sausage roll voucher this morning and decided to save it for later rather than use it there and then as shop had none ready. When I went to use it later it just said sausage rolls out of stock. What's the point in saving your v...