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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Samsung buds 3 pro

I ordered the the Samsung fold 6 and received a code for the buds 3 pro but four weeks later still waiting I have made a number of complaints and still nothing it seems to me like 02 really just don’t care the buds are in stock and how hard can it be...

Fold6 by Level 1: Joiner
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  • 4 replies
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Porting issue

My phone number was ported eventually from BT to O2. After 11 days of constant calls to O2, promises of call backs that didn't materialise. Cases to back office raised, and one helpful person in complaints, my wife's phone is still on a temporary num...

IanS by Level 1: Joiner
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Leaving o2

My contract finishes on 10th Oct. If i get my PAC code now and move how much extra will i have to pay? It says £0.00 on the upgrade page but i assume that's only for upgrading with o2.

JH22 by Level 1: Joiner
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Broadband Speed

I am currently getting a 4.69 Mb/S download speed and a 0.68 Mb/c Upload Speed - I am experiencing slow connection - what speeds should I be experiencing?

markdtp by Level 1: Joiner
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  • 1 replies
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I can’t buy an Apple Watch.

Hi there, I want to purchase an Apple Watch and the website rejects the application just before the credit check. At the time I thought that, perhaps, because my phone was out of contract they wouldn’t let me sign up for one. anyway, last week I orde...

Kiindu by Level 1: Joiner
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IOS 18, Watch OS 11 and IPAD OS 18 - Released

The latest version of IOS, IPADOS, Watch OS has been released as well as MAC OS Sequoia (Vision OS 2) have been released. O2 have pushed a new Carrier Profile 59.1 but it doesn't enable RCS for some reason, but did enable 5G StandAlone on compatible ...

madasaf1sh by Level 78: King of Kings
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The time has come

Based on some of these reviews and my experience, seems like o2 slowly going downhill

Pj4 by Level 1: Joiner
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Tariff

I own my phone and my bill is ridiculous every month. These people at gift gaff say I can keep my number and get unlimited data, calls and text for 15.99 per month, you cost more than twice that. what can you do for me

Andrew33 by Level 1: Joiner
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Pixel 9 pro fold

Hi guys, I'm still waiting on my pixel 9 fold from the pre order on the 15th of August Is anyone else in the same boat?I've had no luck calling 202