General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Data won't automatically connect.

Hello all. My data won't automatically connect, I have to toggle aeroplane mode on and off. I have spent hours looking up the issue and have tried all suggestions. Any ideas?

Coverage in Romania

Hi, can anyone tell me who has been to Romania recently, what is the o2 coverage like for both calls and data please. I am travelling to the rural parts, not just cities. I recently returned from Germany and Poland, calls were just about ok but data ...

Virgin to O2 Migration - Why are 02 trying to pressurise customers into changing tariffs

I was under the impression from Virgin that as a rolling Sim customer, the only increase would be an annual RPI increase if I continued on the same agreement. However I have received a misleading text message from 02 indicating this is to change. I h...

Setting up a DD to avoid further issues.

I’ve thought about a DD but unfortunately I don’t get enough monthly income to know for sure that there will be enough in every month. I sometimes struggle to have enough food never mind anything else. And ever since O2 have joined up with Virgin the...

Query payments

I seem to have two payments per month going out of my bank account - both listed as 02 - one on the 3rd June ref D 10691791 for £7.37 and one on 21st May ref D3187418 for £8.53?

Repair quote dispute!

I am absolutely fuming!I took my Z Fold 4 to an 02 store as the screen protector had started lifting along the fold on the large screen, and there was white and black lines running from the top to the bottom of the screen making it unusable. The stor...

Credit file

I have been trying to get a fraudulent transaction for 2 mobile devices and tarrifs that took place on my account in August 2023 taken off my credit file as it is still currently showing that I have failed to make these payments. I have requested thi...

O2 Took away Switch Up from me and there's nothing they can do...

After my first upgrade using my Switch Up discovered by accident, because I didn't know I had one, my account was taken on Fraud for NO REASON! Which of course took away 14 days of change my mind, and Switch Up as well. After 3 months of waiting to b...

Offered Accessible ticket and essential companion seats not together

Trying to book Accessible Ticket and Essential Companion for Culture Club. Nimbus verification passed. Tickets offered are not even in the same section?? Only 2 tickets showing for the venue. Checked under General Sale and there are a lot of tickets ...

Why can’t customer services do there job

Phoned customer services now 4 times to be told the same thing over and over !we are escalating your issue (nothing gets done) I’m lucky if I actually get data when I’m on a 5g sim .my o2 app does not work. 4 calls since 14th may I keep getting told ...