This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43790 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35660 Views
  • 45 replies
  • 6 kudos

Migration issues

Hi, hope someone can help me after many frustrating calls to 02 and many broken promises, have a pay as you go sim and a contract sim, want to migrate pay as you go number to contract sim, got disconnected and reconnected, complaints made but still n...

Davidbar by • Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

Cold Call?

This was genuine. I called 02 directly to verify and first thing they said was 02 never calls customers BUT they then checked on my account and confirmed it was legit. I told them they need to sort out their communication between departments.

Kapa1 by • Level 1: Joiner
  • 377 Views
  • 3 replies
  • 0 kudos

Voicemail PIN reset: how long to wait for temporary PIN?

Hi I've forgotten my voicemail PIN, so folllowing the information at https://www.o2.co.uk/help/digital-services/voicemail I texted RESET to 802901 about 2.5 hours ago but haven't received a temporary PIN yet. How long should it take to come through? ...

Mark91 by • Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

Brand new Samsung S24 Ultra - no Sim/ESim

I bought a Samsung S24 Ultra yesterday, transferred the data and all seemed ok till I started the Sim stuff.I was told to try the new ESim so I proceeded to set it up. I recieved a message update and waited, 24 hrs later Im still waiting. I have not ...

Silkweed by • Level 1: Joiner
  • 2414 Views
  • 13 replies
  • 0 kudos

New login does not work

Trying to simply log in but the new way is screwed. All you need to do it send a code to my phone. Nope no code. So I chose the email way. Nope no email sent so I can’t log in even though I’ve got a password and memorable answers. So annoying cause I...

Top Kudoed Authors
View All
Top