General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Being charged for 2 devices Switch Up

Hi, Can anyone on here help? I’ve seen previous threads with people that work for o2 on them. Pre ordered the 16 pro max via a switch up from my 15 pro max. Usually I’d do this in store but for some reason was told the switch up has to be done via po...

Poor / No Mobile Signal at Home

Ever since Virgin switched first to Vodafone and then to O2 my mobile signal at home has been poor to non existent. When they were previously using EE I rarely had a problem making and receiving calls at home.I live in DY8 5PY.I first reported this p...

Netgear M6 Mobile Router

Hi, Does anyone have any experience of using this router on O2?I noticed there was an O2 N78 5G signal @~150Mbps down here the other day and so wondered how this router might perform?

Extremely poor customer services

Is anyone else finding O2 Business Customer services appalling over the past few weeks.

Guildford: Sporadic to no mobile data coverage

Hi, I have an iphone SE 3rd generation. It works fine everywhere BUT Guildford and Woking. The mobile data in the town centre is so bad that I basically can’t use my phone normally when I’m there. This issue has beem going on for four years. Have bee...

O2 Took £143 Without Explanation

I was charged £143 by O2 without any explanation, and they told me my account does not exist and there is nothing they can do. To make matters worse, instead of resolving the issue, they threatened to put me in debt. This experience has been incredib...

Moving from the nightmare that is O2

I'm paying my sister's phone and my wife's phone. I've just moved my own phone from O2 due to the incessant price increases. My sisters phone is not working due to O2 incompetence and she needs it right now since our 98 y.o. mum is waiting for an amb...

Re: Appaling Customer Services

Hi, similarly we have found o2 scamming (mis-selling) new contracts! Contracts for both my wife and I were up so after speaking with o2 customer services and being advised that if we signed up for another 2 years they would apply a loyalty discount s...

o2 clownshow with orders of new iphone 16 pro max

pre ordered like everyone else on 13th September all switch up order went through as normal read and did all documents order said 2 weeks from 13th, no update then got message saying order revised so they cancelled original pre order did a new one du...

Upgrade cancellation taking over a week to process.

So after the **** show of the iPhone 16 pre-orders, I finally managed to place an order as an upgrade but cancelled it when the delivery time was much longer than what the advisor on the phone told me.Anyway I wanted to re-do the upgrade to a differe...