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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37274 Views
  • 45 replies
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O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series

From the O2 newsroom :- O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series - Virgin Media O2https://news.virginmediao2.co.uk/o2-unveils-final-chapter-of-only-o2-campaign-showcasing-unmatched-flexibility...

Oxonian by Level 38: Lively
  • 288 Views
  • 1 replies
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my orders!

Hi does anyone know where I can find how to track my order while im in my 02 it keeps saying go to my 02 and find "my orders" but I cannot find my order while Im in my 02Help!

Anonymous by Not applicable
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Faulty phone

I upgraded my phone in June, I contacted O2 to tell them my hone gets really hot when using it. They told me the phone will have to go into repair, I then ask what am I suppose to use for a phone while the repair was happening.The guy I spoke to told...

Order stuck in processing

I ordered my new phone on Wednesday (7th August) and still not recieved it today Saturday (10th August).I've called customer services twice already and both times they've given me the same answer that my phone is stuck in processing.I have recieved n...

c0neill by Level 1: Joiner
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Voicemails appearing on multiple devices

We have 3 iPhones in the house on the same O2 account. Different phone numbers obviously. Over the last few months, call logs have started mirroring across the devices and now voicemails for different people are appearing on all 3 phones which is cle...

etherp by Level 1: Joiner
  • 289 Views
  • 1 replies
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Dreadful customer services

On June 10th 2023 I joined 02, gave them my PAC code, they issued a temporary sim. 2 days later I was due to have my number migrated to my new phone but instead of this happening the temporary sim stopped receiving calls and texts. Since that time I ...

TFDERRY by Level 1: Joiner
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  • 4 replies
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Resolved! No response from O2 Complaint Review Service

I have now written 3 times to the O2 complaints review service over service problems without getting any reply other than the automated received reply email. It has been 3 weeks and I'm getting nowhere using this escalation method. I can not use my m...

Anonymous by Not applicable
  • 9569 Views
  • 9 replies
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