Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

10% Reward Not Applied and Phantom charges to Credit!

Okay, seems to be some buggy stuff going on here, last month I topped up twice, 15 and 10 Pounds, I recieved a 1 pound reward (10%) but nothing for the 15 Pounds Topup ( So I am 1.50 short for my next rewards) I have been getting 10% for years now - ...

mm7000gb by Level 20: Radiant
  • 5 replies
  • 0 kudos

Public O2 Wifi

Hey I am after some advice. I have tried several times to log onto the public unsecured O2 WiFi when my signal hasn’t been strong enough. For example when trying to use scan and go in a supermarket. I log on successfully but then it says the page is ...

LOTTIE46 by Level 1: Joiner
  • 1 replies
  • 0 kudos

12 month upgrade

I’m so very disappointed that O2 decided to move away from the 12 month upgrade. Vodafone are now doing what O2 used to do and it’s very tempting to move away from O2 now. This was probably the only thing I got from O2 as every other offer is not gre...

Johnnyb31 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Customer service

I recently (3/9) rejoined O2 after many years with EE taking up a pay monthly contract. I've had to call customer services a couple of times since then and noticed that their customer service line is almost designed to direct you to online help then ...

CJ2020 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Bill Far Too Expensive

Just wondrered if anyone had any luck with talking to O2 about this. But my bill is over £60 everymonth (for literally 5gb of data). It'd cost nearly £1000 to pay off my contract to get out of it to go sim only. But sim only is so so much cheaper (th...

mccahg by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 Taking the P

On a scale of 1-100 how much higher than 100 would u go to mark how abso ****** O2 is as a company? I think if 100 is as bad as a company can be then there must be some imbalance in space/time that has allowed O2 to be above and beyond the top mark o...

iPhone 11

Anyone know why iPhone 11 so much more expensive with o2 than other providers such as sky.Need new phone and have been with O2 for years but loyalty not really recognised any more it seems. £10 + difference per month in offer between these two. Anyon...

Daider by Level 1: Joiner
  • 5 replies
  • 0 kudos

Type size too small

Hi O2,Question for you/something to point out.Oddly, your choice to make the type small on the first page of this app means thatanyone wanting to check their remaining pay-as-you-go data (most people) have to a) search all over the place b) zoom in c...

FrankieB by Level 1: Joiner
  • 13 replies
  • 1 kudos