General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Billing

Hi can anyone help I’ve paid my 02 bill it’s pending in the bank for 3 days now but it’s not saying I’ve paid it on the app it’s saying it’s overdue and they keep sending me txt to say it’s overdue but I’ve paid it

Razr 50 ultra

When will o2 have the razr 50 ultra?

O2 are a joke

I have been waiting 7 weeks for a sim swap to go through I have half old number and half new rendering phone nearly useless. I have raised 7 complaints and spent well over 100 hours on hold and on phone. Customer services can’t help

Migration issues

Hi, hope someone can help me after many frustrating calls to 02 and many broken promises, have a pay as you go sim and a contract sim, want to migrate pay as you go number to contract sim, got disconnected and reconnected, complaints made but still n...

Cold Call?

This was genuine. I called 02 directly to verify and first thing they said was 02 never calls customers BUT they then checked on my account and confirmed it was legit. I told them they need to sort out their communication between departments.

Virgin Media O2 to Enhance Connectivity at Major Events and Staycation Destinations this Summer

From the O2 newsroom :- Virgin Media O2 to Enhance Connectivity at Major Events and Staycation Destinations this Summer - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-enhance-connectivity-at-major-events-and-staycation-destinati...

How long does it take to switch number from business to consumer

My phone has been emergency numbers only for 2 days, how long does switching from business to consumer take?

Voicemail PIN reset: how long to wait for temporary PIN?

Hi I've forgotten my voicemail PIN, so folllowing the information at https://www.o2.co.uk/help/digital-services/voicemail I texted RESET to 802901 about 2.5 hours ago but haven't received a temporary PIN yet. How long should it take to come through? ...

Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer

From the VMO2 newsroom :- Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer - Virgin Media O2https://news.virginmediao2.co.uk/nearly-6-million-uk-holidaymakers-will-be-rawdogging-on-flights-this-summer/

Priority login

Can’t log in at all - been trying for weeks. Not good enough I’m afraid.