General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series

From the O2 newsroom :- O2 heroes the unmatched flexibility of Switch Up in the third chapter of ‘Only O2’ campaign series - Virgin Media O2https://news.virginmediao2.co.uk/o2-unveils-final-chapter-of-only-o2-campaign-showcasing-unmatched-flexibility...

really annoyed with O2 my complaint hasn't even been acknowledged

I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me lutz.schueler@virginmedia.co.ukCEO's_office@O2.comcomplaintreviewservice@o2.com

my orders!

Hi does anyone know where I can find how to track my order while im in my 02 it keeps saying go to my 02 and find "my orders" but I cannot find my order while Im in my 02Help!

Data outage and bad call signal Poole, Dorset

So bad that the call to 02 drops out (no its not the phone), and not getting data at all.Postcode BH15 2PGPerfectly fine out of this town - !!O2 say there is a problem but no fix !!

Resolved! What is the e-mail address to contact O2 Customer Service?

Hello fellow O2 users. I have searched this entire site and I can't seem to find any e-mail address to contact Customer Services. If anybody has the e-mail address, would you be so kind as to post it in your reply? I have great difficulty in written ...

Faulty phone

I upgraded my phone in June, I contacted O2 to tell them my hone gets really hot when using it. They told me the phone will have to go into repair, I then ask what am I suppose to use for a phone while the repair was happening.The guy I spoke to told...

Order stuck in processing

I ordered my new phone on Wednesday (7th August) and still not recieved it today Saturday (10th August).I've called customer services twice already and both times they've given me the same answer that my phone is stuck in processing.I have recieved n...

Voicemails appearing on multiple devices

We have 3 iPhones in the house on the same O2 account. Different phone numbers obviously. Over the last few months, call logs have started mirroring across the devices and now voicemails for different people are appearing on all 3 phones which is cle...

Dreadful customer services

On June 10th 2023 I joined 02, gave them my PAC code, they issued a temporary sim. 2 days later I was due to have my number migrated to my new phone but instead of this happening the temporary sim stopped receiving calls and texts. Since that time I ...

Resolved! No response from O2 Complaint Review Service

I have now written 3 times to the O2 complaints review service over service problems without getting any reply other than the automated received reply email. It has been 3 weeks and I'm getting nowhere using this escalation method. I can not use my m...