Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

My tariff

I've now been on hold for 1 hour and 55 minutes after being told that I was being transferred to someone that would be able to speak to me about the options available to me when changing my tariff.

KenG64 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Moving to O2 – Customer Migrations Are Complete

Received this last Wednesday Just a quick note to let you know the good news that as of today we have successfully completed migrating all of our 2.6 million mobile customers over to O2. This is slightly ahead of schedule as we expected it to be comp...

Enlli by Level 66: Unequalled
  • 8 replies
  • 0 kudos

iphone 14 not charging in car

My iPhone has suddenly stopped charging from my car adapter, i have tried a new cable and adapter with no luck, i can charge a Samsung phone with no problems,, any ideas on what it could be, it will charge indoors from the main adapterCheersKeith

Keith58 by Level 1: Joiner
  • 1 replies
  • 0 kudos

MyO2 New Features "Notifications" post 360 migration

What is the point of this new MyO2 "Notifications" section? It correctly shows that, as I cannot access my previous bills yet on the new platform, my request for a copy of a bill (twice!) shows in the new GUI, but nothing appears in my mail (no, not ...

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pgn by Level 75: Digital Don
  • 10 replies
  • 1 kudos

Customer service

Impossible to get any thing useful either from your website or by phone. Ridiculously long waiting time and a website that seems designed to be circular and keep taking you back into the same pointless loop of noninformation. Totally useless. Highly ...

CC7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Travel bolton in non eu countries

I’m in the Caribbean at the moment and wish to purchase the Bolt-on which covers phone, text and data non EU countries for the advertised price of £6 per day when being used. I added to my basket but it warns me I will lose the original Bolt-on if I ...

Robinf by Level 1: Joiner
  • 5 replies
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No service.

Hi. I’m wondering if anyone can help me. My phone started to say that I had no SIM card. So I ordered a replacement one as this one is damaged. I haven’t received my new SIM card yet. However 24 hours after ordering a replacement my phone has now bee...

Not receiving otp codes

Hello all, I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes. Tried resetting all settings and following the guides, but its not working. how do I escalate this to an O2 specialist please? Thanks

malx by Level 1: Joiner
  • 6 replies
  • 0 kudos

Lack of response from O2 Complaint Review Service

As Customer services were less than helpful I submitted a complaint on 9 November as I do not receive emails advising what my bill will be and when the direct debit will be taken. Also, I do not have the ability to view my account after switching fro...

Rich000 by Level 1: Joiner
  • 13 replies
  • 0 kudos