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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4124 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 14049 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13995 Views
  • 89 replies
  • 0 kudos

Been taken to debt collectors for a sim i never received

Hi everyone hoping someone can give some advice.Been dealing with o2 for about 3-4 months now with no resolve (never even had a sim with them as the sim i ordered never arrived and my countless calls to them are being ignored, i am being promised cal...

AB9519 by Level 1: Joiner
  • 428 Views
  • 4 replies
  • 0 kudos

Home Broadband down or restricted? Read this for help!

Monday 10th August, I woke up to my boradband provider restricting my service and my landline too! Panic!!!! I am currently looking for a job and need internet, I will not mention this large UK provider as they are not here to defend themselves, I am...

AztecUK by Level 3: Thinker
  • 532 Views
  • 5 replies
  • 3 kudos

rude staff

i joined live chat and someone called preethi answered and i mentioned how the live chat should be more obvious and this complete [Removed] close the live chat on purpose, if you cant deal with complaints get a new job.

jsd1988 by Level 1: Joiner
  • 211 Views
  • 3 replies
  • 0 kudos

M&J Acquisitions - scam or not

I have been called by Jason at MandJ Acquisitions who says they are an official partner of O2 offering me a free boostbox and a reduction in my monthly payment if I stay with O2 for 24months. Is this a scam or not??

tnmilton by Level 1: Joiner
  • 2729 Views
  • 19 replies
  • 0 kudos

Excellent Customer Service

Can't find where else to post this but just hope that Kimberley at the O2 Leamington Spa branch is recognised for her excellent customer serivce. Professional and efficient, offering new products and talking through comparisons and areas of improveme...

Beauchamp by Level 1: Joiner
  • 465 Views
  • 4 replies
  • 4 kudos

Scam or not?

I've received several emails regarding O2 Warehouse sale.Is this a scam or a genuine offers?

JALL by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

iPhone google unusual traffic

In the last few hours I have had the unusual traffic warning when google searching using my phone data with 4 different ip addresses.I searched one and it said it was blacklisted? Has o2 been hacked? Not using a VPN before you ask!

RichP by Level 1: Joiner
  • 4354 Views
  • 4 replies
  • 0 kudos

Throttling back of 4G on O2 PAYG

I've noticed recently that watching video e.g YouTube is becoming almost impossible with a good 4G signal in almost every location I've tried. Same locations where I've had no problems in the past.Has anyone else noticed this? Is O2 throttling 4G bac...