General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 Fraud. Embarrassing company.

Hello, I reported that someone had fraudulently opened 3 accounts in my name with O2 to the fraud team well over a month ago (almost 2 months ago). 3 weeks after informing O2 of this fraud, I had a letter from debt collection demanding £1250.50 All o...

Split porting issue

Hi I recently joined o2 from lebara and ported my phone number over, however for the past 9 days now I have not been able to take any incoming calls or text from any other network. Moreover, my old number is still active on lebara and still receive t...

02 text to mobile phone numbers - which label is legitimate?!

Hello could 02 standardise the title source of their texts to new customers? Since 02 took over Virgin Mobile I am receiving texts from various sources requesting payment. Examples below:02 UK One space between 02 & UK02UK No space between 02 & UK02-...

Unwanted Apple Watch

So I get a call from a barely intelligible ‘agent’ , trying to offer me 30% off my tarriff until the end of my contract , after 4 months in. Next thing a watch turns up and a direct debit is set up on my account , albeit for a mobile with a different...

New Google pixel phone

So who's thinking of getting the new Google pixel 8 pro then

Mobile Operator O2 UK Boosts Data on Pay As You Go Plans

This might be of use to some of you :- Mobile Operator O2 UK Boosts Data on Pay As You Go Plans - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/10/mobile-operator-o2-uk-boosts-data-on-pay-as-you-go-plans.html

Calling O2

Hi there, Background: after picking up an unknown number (they knew my name and then hung up), I've been getting lots of calls (10 calls all from different numbers as I block and then report them to OFCOM over the last 4 days!). I rang 202 from my mo...

Constant Spam Calls Starting with Virgin to O2 change over (User Data Leaked?)

Since the change over from Virgin to O2 I keep getting spam calls trying to get access to my account. Has there been a leak of out Data into the Indian Spam organisations as it has also happened to my partner and a couple of friends at the same time....

Volt removed from my package

I only have O2 as it came as part of my package 19 months ago, so I gave the SIM to my daughter. I just downgraded, online, my data from unlimited to 150GB and I see the VOLT has been remove, even though I am still with Virgin Media too. Could someon...

Feedback text

I regularly go to this o2 store and accidently gave the manager there a 0 for friendly even though he's very good. Will he know that I gave him this score?