General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

can someone in customer services pick up the phone?

Customer of 12 years about to walk out the door - customer service at o2 used to bad now doesn't exist....

O2 customers can save nearly £500 on exclusive rewards and experiences according to Uswitch

From the VMO2 press room :- PERKS OF THE MOB: O2 customers can save nearly £500 on exclusive rewards and experiences according to Uswitch - Virgin Media O2https://news.virginmediao2.co.uk/perks-of-the-mob-o2-customers-can-save-nearly-500-on-exclusive...

Poor customer service

I wanted to port my number from EE to O2, so I called the O2 customer service for help on the 21st of May 2024, i provided all information required to enable the customer advisor complete the form and initiate the porting request. at the end of the c...

Scam number

Just recieved a message from what looked like my energy supplier saying my smart meters need changing and to arrange a time and date with them, all looked legit as they had my account number attached so messaged a date tot them but upon checking afte...

Don't answer this number it's a fake!!

So I got a call earlier today from this phone number +442081632113 saying their name was either Mike or Mark and that they were from O2 which I figured was a lie as as soon as I asked if you're from O2 why is my phone telling me this is a scam they h...

O2 Stores

My phone is lost or stolen. I have been to my local O2 store four times in the last two days. I have picked the phone and the associated package. But the O2 store, and I am told this is a UK wide problem, cannot process orders and transactions. Anyon...

o2 signal

its terrible

Ariel direct

Hi there I've just recently come in to contact with these people and I wanted to see what they were about and from reading what I've seen on here I'm a bit concerned is there a way to change back ?

Unknown calls saying O2

I have had about 10 calls today from 020 8187 6020 saying my sim will stop soon , but since there is no reason for this to happen is this spam as I suspect??

Honest and legitimate feedback, awful customer service Unknown/Private Numbers

I felt I had to write this because of how awful I'm being treated by o2 after being a customer for decades. Hopefully a warning to other customers and people online. My experience with o2 over the last 2 months has made me want to leave but fearful t...

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