Billed for extra even though disabled

[marcopolo]

Just received my bill and even though I clearly toggled the auto renew 'off' (and I've checked) for an extra when I changed my contact 3 months ago it's appeared on my latest bill after three months. Not impressed!

I wonder how many other people have this issue!

[Enlli]

It's happened to one of the regular contributors here 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or use the social media links in theis help guide 

Guide: How to find help & contact O2 

[Cleoriff]

@marcopolo 
It happened to me this month.

I just noticed my bill was higher and then saw Disney had been applied at £7.99 per month.

I followed this guide and turned it off

Guide: Adding and removing O2 Extras  

PS. I last upgraded in September and there was no offer for Disney. Just one random payment applied this month.!

I warned people HERE 

[marcopolo]

They're an absolute joke, the person had no idea what they were doing or how to fix the issue...they suggested they cancel Disney immediately which would mean I'd lose it until I was entitled to it!

@Cleoriff I'd already toggled it not to renew on the 4th October so there's no excuse! 

They could not advise if and when I'd be credited!

Time to bin o2 off...they're crap these days!

[marcopolo]

....so they've advised their system is broken, they'll arrange a credit and I'll need to call them on the 3rd Jan so they can remove the extra when I'm in the next billing period.....you couldn't make it up!

[Oxonian]

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@marcopolo wrote:

Time to bin o2 off...they're crap these days!

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You might be needing @marcopolo :-

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

But please bear in mind that there might be a cost involved. 👍