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I just wanted to offer some praise to the CS staff who normally get so much criticism.
I am in Spain. My sim only contract ends this month and O2 have some damn good deals on all the sim only contracts. I didnt want to do it online... so I rang at 9.15am UK time.
The phone was answered in 2 minutes by a lovely lass called Tracy in the Rotherham call centre.
I explained what I wanted.... she brought up my details and within another 2 minutes I had a new sim only contract. I am paying £2.00 a month less than before.
Tracy was kind, efficient and reassuring. We even had a banter about the weather in Yorkshire.. compared to my 18c here in Spain.
To round it all off nicely I have received the confirmation texts from O2... within a minute of disconnecting the call
If @Toby could feed this back I would be grateful. Pretty great response times from O2.. considering I am in Spain 
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Yes I'll be calling afore that 
